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ROUTE
Saint-Denis
Paris CDG
FLIGHT NUMBER
AIRPORT
Saint-Denis

For flights departing in more than 48hours, please consult our Air Austral Schedules

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Any time within the 24-hour period prior to the departure of all your flights

Have all travel documents ready with you : electronic ticket, passport

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Consult your travel data, change dates of flights, personal data, seats...
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Mon compte Capricorne

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Customer service

You would like to comment your experience with Air Austral. Feel free to contact our Customer service to tell us how we can improve our services.

GENERAL INFORMATION (excluding claims) - CUSTOMER SERVICE

If your request concerns :

  • A question relating to our Frequent Flyer Programme : Capricorne card
  • Refund of a ticket – please contact the issuing agency (Air Austral or Travel Agent)
  • A question about your reservation (fare or invoice request, change of reservation, cancellation of your trip, …) you can contact our team using the contact form
  • If you purchased your ticket on-line on www.air-austral.com or from an Air Austral ticket office, you can change your reservation on-line (according to the terms and conditions of the fare on your ticket)

AFTER-SALES CLAIMS

On-line form

You may complete our

General claim

By email

Email

Damaged baggage

If you notice damage to your bags, click on the following link to declare it : damaged bagage .

LOST BAGGAGE?

If your baggage has not been found witin 5 days please complete the inventory form : inventory form for lost baggage.

*All inclusive - From - LS : Low season / HS : high saison - OW : One way. Subject to availibility. Fares may increase without prior notification.

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