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GENERAL INFORMATION (excluding claims) - CUSTOMER SERVICE
If your request concerns :
- A question relating to our Frequent Flyer Programme : Capricorne card
- Refund of a ticket – please contact the issuing agency (Air Austral or Travel Agent)
- A question about your reservation (fare or invoice request, change of reservation, cancellation of your trip, …) you can contact our team using the contact form
- If you purchased your ticket on-line on www.air-austral.com or from an Air Austral ticket office, you can change your reservation on-line (according to the terms and conditions of the fare on your ticket)
You may complete our
If you notice damage to your bags, click on the following link to declare it : damaged bagage .
If your baggage has not been found witin 5 days please complete the inventory form : inventory form for lost baggage.