Consult our tips to prepare your baggage : consult

Quick, simple and easy : our best fares in real time 24 hours a day, 365 days a year.

Our fares and availibilities vary in real time.

On www.air-austral.com, make yourself confortable, just the way you like it : book your flight wherever and whenever you want. However, if you are really interested by a fare, we recommend that you book as soon as possible.

Since the first step of booking process, our engin will display the lowest rates in real time within 3 days around given dates : consult availilbility

Time-frame for booking

You can book from 72 hours until 360 days prior to the day of flight departure

On www.air-austral.com, you can book :

• one way and round trip ticket
• "multi-city flight"
• A flight with stopover in Reunion

• Consult formalities about your country of destination
• Print your e-ticket and show it to our Air Austral agents during check-in...Keep it carefully with you during your journey
• Maybe you're travelling with your baby or your child.
• Are your aware of all restrictions regarding luggage?

Here are some other tips : your flight with Air Austral step by step

On www.air-austral.com, you can easily consult our special offers.

We indicate dates with availibility within the time-frame of the fare rules (minimum and maximum length of stay). Thus, you can quickly know when you can fly at the best rate. 

Payment modes

You can choose between two modes of payment :

• On-line payment : the best solution to quickly benefit from the desired fare and confirm your booking. Our partner, Ogone, is recognized as a leader in secured payment solutions. more about secured on-line payment
• Payment by phone : you can contact our call-center agents within the 48 hours following your booking to pay :

0.15 €/min inclusive of tax

Pre-select your seat

This service is available for all passengers, whatever the cabin, and free.

Just click on : " additional options - Make requests for seats and meals at the next step. "

Important

• Seats situated near exit issues can be assigned, only at airport.
• Pre-selected seats are not guaranteed if the passenger does not check in before the time limit mentioned on his ticket.
• Pre-selected seats may not be guaranteed in case of : change of aircraft for operational reasons for example
• Air Austral reserves the right to modify the pre-selection of the passenger for any operational reason : balance of aircraft, change of aircraft, ,...

Pre-selection of special meal

For healthy or religious purpose, you can request a special meal. This service is offered only on our long-haul flights :

• child
• infant
• low salt food
• muslim meal
• sea food meal
• vegetarian meal (without meat, poultry, fish and dairy products)
• vegetarian meal (lacto-ovo)

We invite you to confirm your special meal request, at least, 48 hours prior to the scheduled date of departure of your flight. Please contact our call center team :

15 cts eur/min inclusive of tax

All Air Austral routes are eligible to e-ticket

You bought your ticket on www.air-austral.com and you paid on line : welcome aboard. Within few minutes, you will receive your e-ticket by email  : more about

We recommend that you print it. Then, let's go to the airport : dont' forget your identity document too.

Online check-in is available 24 hours prior to your flight's scheduled departure time and closes 60 minutes prior to scheduled departure for all passengers

Check-in online now

Discover our Capricorne Program and join now on line.  It's free.

Then, you will be given a Capricorn card number, with 10 figures (777XXXXXXX). Indicate this data during the booking process on www.air-austral.com. Thus, you will earn "trip points" since your first flight with Air Austral.

You would like to redeem your points, fro yourself or the person of your choice :

• airplane bonus
• companion voucher
• upgrade
• excess baggage

On www.air-austral.com, you can also :

• consult your Capricorne account,
• modify your personal data,
• update your previously accumulated points
• and request a bonus voucher ticket

My booking

Check easily your trip and booking.

For any request about your booking, click here.

You can also contact our Air Austral agents :

0.15 €/min inclusive of tax

Customer service point

We believe that our after-sale support is just as important as the performance of our services. 

Problems encountered on www.air-austral.com : help us serve you better

You noted a technical problem or you would like to suggest an idea : we remain at your entire disposal.

Air Austral agencies and GSA

Discover which is the Air Austral agency nearest from you.