3.1.

The credit of the Member’s account is made to the customer’s personal account.

3.2.

The account unit is the point. Points will be credited to the Member’s account in compliance with the general terms and conditions of the program and the points system according to the use of Air Austral air transport transactions.

There are two types of points :

• The “voucher” points are notably linked to promotion and commercial transactions when applying to the fidelity program and receiving compensations,
• The « travelling » points, linked to the flights, depend on the line, the transport class and the type of fare.

3.3.

Air Austral flights and code-share flights with an Air Austral flight number enable to accumulate « travelling » points according to the points system which has been set up by Air Austral and passed on to the Member.

The Member can only earn points for the paid and complete flights based on a fare and line allowing an accumulation of points at the date showing on the valid ticket. The number of credited points is in relation with the package price of the Air Austral points system.

For direct flights with or without stopovers, the points credited to the Member’s account are based on the package price of the Capricorne fidelity program points system.

For connecting flights with changes of planes or flight numbers, points are calculated on the different partial routes. The “travelling” points are credited after the flight. Points shall be credited to the account, provided the Member has submitted the membership number when booking the flight, at the time of issuing the ticket or when checking in for the flight.

3.4.

In case of flight cancellations due to factors beyond the air carriers’ control including but not limited to internal or external labour disputes, security reasons or cases beyond the company’s control, the member will not be granted points.

3.5.

The flights and fares which qualify to the accumulation of points are determined by Air Austral and can be modified at any time and without any notice. Air Austral reserves the right to exclude some tarifs from the fidelity program and to do their best to inform the members of the Capricorne fidelity program.

3.6.

New members have the possibility to gain points from previous flights providing the original passenger receipts or the “journey memos/trip summaries” and boarding passes. This applies to flights flown up to 6 months prior to the registration date. Boarding passes are not considered as valid tickets. As for E-Tickets, passenger receipts or “journey memos/ trip summaries” are the only valid documents to be accepted to earn travelling points.

3.7.

Points cannot be accumulated for other airline loyalty programs per flight.

3.8.

Each Member should personally verify that points have been credited to their accounts.

If the Member claims points that have not been credited to their accounts after following the procedure, it is the Member’s responsibility to provide necessary documents such as original passenger receipts, journey memos/trip summaries or boarding passes within a 6-month period after the flight or transaction in question.

If the claim is justified, a retroactive credit shall be made to the Member’s account.

In addition, Air Austral reserves the right to demand any necessary documents related to the accumulation of points. Retroactive claims should be notified to Air Austral in writing (e-mail, mail, fax).

3.9.

Air Austral reserves the right to debit the account of any Member who has unduly acquired points.

The Member’s account can only be credited once per flight or service.

3.10.

Points credited to a Member’s account are exclusive to Air Austral customers and cannot be accumulated, exchanged or converted for other airline loyalty programs.

3.11.

Points earned by a Member of the Capricorne fidelity program are valid for a 36-month period from the end of the month in accordance with a transaction generating points. Points credited to the Member’s account expire on a monthly basis

3.12.

Points earned by the Member of the Capricorne fidelity program cannot be transferred by the member from one account to another.