4.1.

A voucher can be a plane ticket, an extra baggage allowance, an upgrade, a companion ticket or any other service in accordance with the scale specified in this program.

Unexpired points credited to an account allow the Member to grant Air Austral awards in accordance with the scale, the schemes and conditions specified in the Capricorne fidelity program.

Members cannot qualify for any vouchers and benefits resulting from the fidelity program membership (such as the extra 5 kg baggage allowance) before the end of the third Air Austral flight after the registration date of the application to the Capricorne fidelity program and the delivery of the final membership card.

4.2 Voucher tickets

An award for an airplane ticket is called a “voucher ticket”. Voucher tickets are not eligible for the accumulation of points to the Member’s account. The voucher ticket is an Air Austral valid ticket issued for Air Austral one-way or return flights.

The debit of the Member’s account can only be made by the Air Austral Capricorne Department after the Member has notified it in writing to the Air Austral Capricorne Department. Voucher ticket bookings is carried out by the Capricorne Department or at any Air Austral branches, subject to availability, in a specific bookings class with limited seats – This can be done up to seven working days prior to departure and can be modified up to the last working day prior to departure.

The issue is carried out by the Capricorne Department or at any Air Austral branches within 72 hours of the booking (beyond this deadline, the booking is automatically cancelled). The issue of the voucher ticket is authorized until the last working day prior to departure.

The voucher ticket is valid for a 12-month period from the date of issue. The combination of several Air austral stops is authorized as the number of points will be credited for each stop in accordance with the scale in force. For voucher tickets concerning connecting flights, stops during connection are prohibited.

In the event of a deliberate stop, a new voucher ticket will have to be issued for the remaining route, provided the I, B or L bookings classes are available on this route and there is sufficient amount of points on the member’s account. Should it be otherwise, a ticket will be paid.

The Member will pay for the airport and security taxes or for similar taxes. These taxes vary according to countries and airports and should be settled when issuing the ticket.

A 50 € penalty per ticket and per transaction applies to any changes of route. A change of route, passenger, date and time are allowed prior to the beginning of the trip. Once the trip has begun, only the change of date and time is possible.

In the event that a return voucher ticket has been credited to two cards, points for a one-way voucher ticket should be available to be debited on each account.

4.3. Upgrades

Upgrades are available for a return flight with a valid ticket issued by Air Austral.

They should be booked with a paid ticket in accordance with the terms and conditions specified in the Welcome Guide and in the booking class one up to the current :

• from the “Leisure” class to the “Comfort” class reserved in the B-class
and
• from the “Comfort” class to the “Austral Club” class reserved in the I-class.

The booking is subject to availability, in a specific B or I bookings class with limited seats – this booking is available up to the day before departure. The conditions of issue and transport linked to the paid ticket are applicable. Points will be credited to the Member’s account according to the price of the paid ticket and not according to the class in which the Member flew.

4.4. Excess baggage

Baggage allowance vouchers are available for one-way or return flights.

Points credited to the Member’s account for a baggage allowance voucher per line appear in the current points system.

A maximum of three baggage allowance vouchers are authorized per traveller on the same flight.

4.5. Companion tickets

The Companion ticket is a preferential voucher ticket for return flights used by a third party chosen by the Member, the latter travelling on the same flight with the third party with a paid ticket …

The transport class of the companion ticket must be inferior or equal to the one of the Member’s paid ticket.

The companion ticket must be booked in a specific class. The companion ticket will be granted provided the L « Leisure class », B « Comfort class » and I « Club Austral class » quota is available.

4.6.

Taxes, penalties and fees related to vouchers can be paid by cheque, cash or credit/ debit card.

Cheques are only accepted to issue vouchers no less than 7 days prior to departure. Vouchers are non-refundable.