5.1.

Two levels of participation are open to members. To access level 2 called «Premium », the Member must accumulate a minimum number of « travelling » points as defined by the effective scale over a period of 12 months preceding the qualification month.

5.2.

Qualification of the Members takes place twice a year, in December and in June. Upgrade to « Premium » level is automatic at the end of the month following qualification. Upgrade to « Premium » level is defined for a period of one year. In case of access to « Premium » level, a new card is sent to the program Members.

Downgrade to level 1 of a « Premium » Member can only be validated if the criterion defined in the current points system has not been reach over two consecutive qualification periods of the access to « Premium » level.

5.3.

The advantages related to level 2 are :

• priority access to the check-in desk,
• access to airport lounges for flights in Comfort or Club Austral classes,
• 10 kg of excess baggage allowance,
• priority sticker for delivery of hold baggage,
• free upgrade voucher for a selected person, once a year. This upgrade is valid only within the fidelity program conditions.
• priority treatment in case of irregularity

5.4.

Access to level 1 is effective upon reception of the definitive card. The advantages related to level 1 are :

• Access to vouchers,
• Bookings and check-in priority on waiting lists,
• 5 kg of excess baggage allowance.