Prepare your flight
For holders of disability or war incapacity card, Air Austral, citizen company, involves to make your journey easier.
Handi Austral : dedicated services just for you
Air Austral answers all your questions, before and after your journey.
E-mail : handiaustral(at)air-austral.com
Phone number :
International +33 825 950 974 - cost of a call to France
Monday to Saturday : 8 am to 21 pm
Sunday : 11 am to 18 pm
Reunion Island local time = UTC + 4
Booking your flight with Air Austral: the advantages
In addition to tariffs already proposed with your disability or priority card, Air Austral offers a membership card, an access to subscriber preferential tariffs, and your "welcoming points" are doubled on the Capricorn fidelity program. The accompanying person, if it is specified on your card, enjoys the same preferential tariffs.
Dedicated seats on board
Aboard each of our planes, you will find dedicated seats, that you will have booked: aisle seats, seats near our staff or toilets...
With your membership card, you benefit from a dedicated check-in counter.
- A "priority tag" will be added on your checked-baggage
- 10 additional kg for your checked-baggage with your membership card
- Your second wheelchair free
- Free transport of batteries and electric wheelchairs
Additional insurance for your checked-baggage
In case of more than 12 hours delay in baggage delivery;
In case of damage on your wheelchair during your flight : Air Austral takes in charge the repair, with temporary replacement in Reunion, Mayotte and Paris.
These services are additional to the medical clearances asked for the transport on Air Austral flights.