The right service

During booking let us know how we can help you.

For safety and operational reasons, the number of travellers with a disability can be limited on some aircrafts. It depends on the type of aircraft and the kind of disability too.

Help us to provide you the most appropriate service

Let us know you needs at least 7 days and at the lastest 48h before your flight departure :

Specify your needs in order to enable our staff to confirm you the availibility of necessary means to ensure of your comfort and health during your travel :
feel free to give us as much details as possible

Mobility equipment : before your travel, make sure that your equipment is insured by your travel insurance.

European Union : airport authority responsibility

Since july 28th 2008, it is the responsibility of the airport operators to assist any traveller with a disability since his arrival at the airport, at a designated point, up to his seat aboard the aircraft.
It concerns all causes of disability : age, impairment, intellectual disability,...

This assistance is free of charge for the traveller

Air Austral should provide the airport operator with advance information so that the appropriate service can be offered. To enable Air Austral agents to pass your request to them, please contact us 48 hours in advance.

This time limit is the minimum required to enable us to inform the airport operator and confirm avalibility of appropriate means.