You want to travel with your pet

At the moment of booking let us know that your pet will accompany you. For any booking on www.air-austral.com, please contact our Air Austral call-centre :

In order to confirm his presence on the flight, contact our call centre at the latest 72 hours before your departure.

Remember to identify the container with the pets name and your contact information

Cabin

Only dogs and cats, weighting less than 5 kg, can be transported in cabin. Assistance dog are welcome too.

Any other kind of animal will be carried in hold : subject to prior clearance by Air Austral

Rules

• Dogs and cats under the age of 4 months are not accepted to transport : they are not vaccinated yet ;
• It is your responsability to maintain updated the health documents of your pet ;
• "Authorization form" for transport of pet in cabin must completed and signed ;
• your pet must be carried in a regulatory container which is specially designed for air transport ;
• aboard, your pet is not allowed to leave his container.

Remember to check regulations depending your country of destination.

In hold

It is compulsory for cats and dogs weithghting more than 5kg.

The hold is pressurized and ventilated. 

Transfers of live animals between airlines is not allowed except for :

• Dogs and cats carried as cargo shipment.
• Dogs and cats carried as checked-baggage.

Transport of live animals : as cargo

Departing from France

To Reunion, Australia, and New Caledonia, carriage of live animals is not accepted by Air Austral.

Departing from Reunion

To Australia, New Caledonia and Thailand, carriage of live animals is not accepted by Air Austral.

To Mayotte, Mauritius, South Africa, Comoros, Madgascar, Seychelles and France, pets are accepted for carriage only by cargo : subject to clearance of Air Austral.

For safety reasons, pets must be carried in a regulatory container which is specially designed for air transport.

Regulatory container

Whether your pet is travelling as checked-baggage or as cargo they will be carried in hold : pressurized and ventilated.

Pets must be in an IATA approved container and meet certain other requirements. We recommend only one animal per container.

Contact Air Austral Cargo to consult the requirements

The container must be large enough for the animal(s) to stand, turn around, and lie down. It must be ventilated and have a secure all around locking system.

Air Austral recommends containers made by "SkyKennel" as they meet all of the standards for pets carriage.

Remember to identify the container with the pets name and your contact information

Transport of dogs : 1st and 2nd categories

1st and 2nd categories : refer to the french law for dangerous dogs

Flights from France to Reunion

Importing dogs of 1st and 2nd categories in Reunion Island is prohibited. Those animals are not allowed for transport on Air Austral flights France to Reunion Island.

Flights from Reunion Island to France

Air Austral does not transport dogs of 1st and 2nd categories. This also concern owners of dogs classified as category 2 with a prefectoral derogation .

Travel tips

• Check with a veterinarian to be sure that your pet is fit to travel;
• Give the animal a drink within the two hours before you check in with him;
• A veterinarian should decide if a tranquilizer should be prescribed for your pet;
• Pets are less stressed when they become accustomed to their shipping container before they travel : keep also with them personal items.