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Travel preparation
Quick links to help you
Unaccompanied minors
Booking
Your child is booked in a special fare class. For any booking or question, please contact us:
We would be pleased to help you
Booking on www.air-austral.com :
Booking online : passengers between the ages of 12 and 17 are not eligible to accompany Unaccompanied Minors in the absence of a passenger who is 18 years or older.
To make a reservation for an unaccompanied child please contact our call centre : +33 825 013 012
At the airport
Before going to the airport, we invite you to complete the online "UM declaration form". Thus, we will know who will be collecting your child on arrival.
Parents or legal guardians must present the child for check-in at least two hours prior departure.
Once checked-in, Air Austral takes your child in charge and will ensure his safety and comfort during his travel.
Dedicated an Air Austral agent will accompany the child to the aircraft. Then, our cabin crew will welcome him and stow his hand-baggage.
On arrival, an Air Austral agent will meet all unaccompanied children at the aircraft door and help them crossing the immigration before handing them over to their designated guardian.
If there is another airline included in the itinerary, we will take care of him until the next check-in. Then, the next designated airline will be in charge of the child.
Important informatiojn
On departure : before leaving the airport, please wait for confirmation of departure of the flight, by an air Austral agent.
On arrival : the designated person in charge of collecting the child will be required to show us formal photographic identification and sign the UM declaration form.
Travel documents
When visiting another country, a child must have his own travel document : valid, at the minimum, for 6 months after the return flight.
more information about travel documents
Young passengers : from 12 years of age up to 16
Young passengers can benefit from a special assistance.
This service is considered as optional : a specific request must be sent to Air Austral - contact us.
