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What's new?
Mandatory Travel Documents
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Deployment of the new protocol for the control of compelling reasons as of 3 March for flights between Reunion Island and mainland France, in both directions.
The new procedure for checking compelling reasons is being introduced as of 3 March for flights with France, in both directions. Passengers on these flights will be able to submit their applications from Monday 22 February on the "MesDémarchesSimplifiées" platform. Notices will be issued by 1 March at the latest. More information on the website of the Prefecture of the Reunion Region.
| France Mainland > Reunion | ||
|---|---|---|
| Mandatory RT-PCR test 72h prior flight departure | ✓ | |
| Contact tracing form | ✓ | Download |
| From january 28th, mandatory compelling reasons, isolation at home (7 days) - sworn statement | Download | |
| RT PCR test, 7 days after arrival | ✓ |
Testing for Covid-19?
| Day of flight | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|---|
| Test carried out as early as possible : | Previous Friday | Previous Saturday | Previous Monday | Previous Monday | Previous Tuesday | Previous Wednesday | Previous Thursday |
| Mainland > Mayotte | ||
|---|---|---|
| Mandatory RT-PCR test 3 days prior flight departure | ✓ | |
| From 18 january, sworn statement and compelling reasons | ✓ | Download |
| Passengers travelling from abroad - compelling reasons* | ✓ | Download |
| Isolation at home 7 days | ✓ | |
| RT PCR test D+7 after arrival | ✓ |
*Compelling reasons :
- compelling reasons of a personal or family nature (childcare, family reunification, return home, support for the elderly, funerals, etc.) ;
- a health reason ;
- a professional reason (meetings, training, etc.)
Testing for Covid-19?
| Day of flight | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|---|
| Test carried out as early as possible : | Previous Friday | Previous Saturday | Previous Monday | Previous Monday | Previous Tuesday | Previous Wednesday | Previous Thursday |
Deployment of the new protocol for the control of compelling reasons as of 3 March for flights between Reunion Island and mainland France, in both directions.
The new procedure for checking compelling reasons is being introduced as of 3 March for flights with France, in both directions. Passengers on these flights will be able to submit their applications from Monday 22 February on the "MesDémarchesSimplifiées" platform. Notices will be issued by 1 March at the latest. More information on the website of the Prefecture of the Reunion Region.
| Reunion > France Mainland | ||
|---|---|---|
| From january 28th, mandatory compelling reasons, isolation at home (7 days) - sworn statement | ✓ | Download |
| Mandatory RT-PCR test 72 hours before boarding | ✓ | From 18/1/21 |
| Public health passenger tracking form | ✓ | Download |
| RT PCR test D+7 after arrival | ✓ |
Your trip to Belgium
The latest Belgian government measures now require, in the context of the current health crisis, every traveller to fill in the Passenger Location Form https://travel.info-coronavirus.be/ requested by the Belgian authorities and to check the specific health and administrative conditions directly on the Belgian government website.
Travellers must send proof of compelling reasons to the Prefecture of Mayotte no later than six days before the flight. This measure will take effect from flights scheduled for Wednesday 3 March 2021. The list of passengers authorised to board will be communicated to the airlines, which will systematically deny boarding to passengers who have not taken the necessary steps or for whom a negative opinion has been issued.
Load your documents on the dedicated platform
| Mayotte > France Mainland | ||
|---|---|---|
| Mandatory RT-PCR test 72 hours before flight departure | ✓ | |
| Public health passenger tracking form | ✓ | Download |
| From 18 january, sworn statement and compelling reason | ✓ | Download |
| Isolation at home 7 days | ✓ | |
| RT PCR test D+7after arrival | ✓ |
Your trip to Belgium
The latest Belgian government measures now require, in the context of the current health crisis, every traveller to fill in the Passenger Location Form https://travel.info-coronavirus.be/ requested by the Belgian authorities and to check the specific health and administrative conditions directly on the Belgian government website.
Deployment of the new protocol for the control of compelling reasons as of 27 Frebruary for flights between Reunion Island and Mayotte.
The new procedure for checking compelling reasons is being introduced as of 27 February for flights Reunion > Mayotte. Passengers on these flights will be able to submit their applications from Monday 22 February on the "MesDémarchesSimplifiées" platform. Notices will be issued by 25 February at the latest. More information on the website of the Prefecture of the Reunion Region.
| Reunion > Mayotte | ||
|---|---|---|
| Mandatory RT-PCR test 72 hours before boarding | ✓ | from 18 january |
| From 18 january, sworn statement and mandatory compelling reasons* | ✓ | Download |
| Isolation at home (7 days) | ✓ | |
| RT-PCR test on D+7 after arrival | ✓ |
*Compelling reasons :
- compelling reasons of a personal or family nature (childcare, family reunification, return home, support for the elderly, funerals, etc.) ;
- a health reason ;
- a professional reason (meetings, training, etc.)
Travellers must send proof of compelling reasons to the Prefecture of Mayotte no later than six days before the flight. This measure will take effect from flights scheduled for Wednesday 3 March 2021. The list of passengers authorised to board will be communicated to the airlines, which will systematically deny boarding to passengers who have not taken the necessary steps or for whom a negative opinion has been issued.
Load your documents on the dedicated platform
| Mayotte > Reunion | ||
|---|---|---|
| Public health passenger tracking form | ✓ | Download |
| Mandatory RT-PCR test 72 hours before boarding | ✓ | |
| Sworns tatement mandatory compelling reasons* | ✓ | Download |
| Isolation at home (7 days) | ✓ | |
| RT-PCR test on D+7 after arrival | ✓ |
*Compelling reasons :
- compelling reasons of a personal or family nature (childcare, family reunification, return home, support for the elderly, funerals, etc.) ;
- a health reason ;
- a professional reason (meetings, training, etc.)
COVID-19 MANDATORY TESTS: AIR AUSTRAL ASSISTS ITS CUSTOMERS WITH THE SUPPORT OF BIOGROUP LABORATORIES
In partnership with Biogroup laboratories, Air Austral helps its passengers to carry out a Covid-19 detection test (RT-PCR). Due to the delay in obtaining the results, we strongly recommend that you go to the chosen laboratory as soon as possible: that being, 3 days before your flight as of the laboratory opens
- A list of laboratories is available in Paris region with slots without appointment, with no prior administrative procedures, within 3 days before your flight.
- Contact +33(0)1 76 21 57 76 (from 9 a.m. to 5 p.m. on weekdays and on Saturdays from 9 a.m. to 12 p.m.), biogroup call center will help you to identify the closest laboratory from you and the associated timetables.
- The test is free of charge upon presentation of the plane ticket or reservation, for passengers covered with social security system
- The results within 24-48H will be provided by e-mail with a link to a dedicated digital platform
Toll-free number
Hereunder the list of Biogroup laboratories:
Laboratories in Mainland France
Four laboratories are opened on Sundays:
- Laboratoire Paris Victor Hugo
- Laboratoire Félix Eboué
- Laboratoire Neuilly Sablons
The list of laboratories is provided for information purposes only. Air Austral declines all responsibility for the conditions and consequences of taking the test.
Air Austral is committed to your safety
Mandatory surgical mask, temperature checks, distancing measures, ...
Commercial measures from june 15, 2020
YOU WANT TO POSTPONE OR CANCEL YOUR FLIGHT?
Our call center is receiving a large volume of calls at the moment and we apologize for not being able to answer immediately. If your trip is not scheduled within 72 hours, we invite you to contact us later.
Your flight departure is at more than 72 hours, you can :
Postpone or change the destination of your flight : booking change form
request a ticket cancellation and claim a voucher : booking cancellation form
Voucher : extension of validity request voucher validity extension form
Voucher : refund request : voucher refund request form
Paris CDG airport
Until november 30th, 2020:
- all flights Paris CDG <> Saint-Denis and Paris CDG <> Dzaoudzi flights are transferred to Terminal 2A
- check-in will be done at Terminal 2A
- Arrival in Paris : police formalities and baggage claim will be at terminal 2A
- "Paris" lounge remains closed
- our Air Austral sales counter will be open at Terminal 2C
- the TGV Air counter is set up at Terminal 2A, passengers connecting with a TGVAIR can collect their train ticket in the baggage claim room.
From december 1st, 2020:
- all flights Paris CDG <> Saint-Denis and Paris CDG <> Dzaoudzi flights are transferred to Terminal 2E
- check-in will be done at Terminal 2E (area 8/9)
- Arrival in Paris : police formalities and baggage claim will be at terminal 2E
- "Paris" lounge remains closed
- our Air Austral sales counter will be open at Terminal 2E, gate 11
- the TGV Air : passengers are invited to collect their train ticket at the SNCF counter, train station.
Sanitary contrais are carried out on arrivai at French airports. Passengers will be asked to show the boarding pass from their original departure airport. By law, in the absence of présentation of the required documents, passengers may be subject to additional controls including an RT-PCR test at the airport, a quarantine procédure or even refusai of entry into the territory.
Passengers with a négative RT-PCR test carried out less than 72 hours ago OR coming from Australia, Canada, Georgia, Japan, Monténégro, NewZealand, Rwanda, South Korea, Thailand, Tunisia, Uruguay: Thèse passengers will have faster Sanitary control at the airport.
Passengers from South Africa, Algeria, Brazil, India, Israël, Kuwait, Madagascar, Oman, Peru, Qatar, Serbia, Turkey: Passengers over the âge of 11 who do not have a négative RT-PCR test camed out less than 72 hours ago will have to undergo a test on arrivai at the airport. In case of refusai, they will be placée) in compulsory quarantine.
From the United Arab Emirates, United States, Bahrain, and Panama: Travelers over 11 years old must show a négative RT-PCR test carried out within 72 hours before boarding a plane to France, otherwise boarding will be denied.
Passengers from other countries: They will be invited to be testée) upon their arrivai in France and to quarantine for 14 days in waiting for the results of their tests.