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Mandatory surgical mask, temperature checks, distancing measures, ...

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COVID-19 MANDATORY TESTS: AIR AUSTRAL ASSISTS ITS CUSTOMERS WITH THE SUPPORT OF BIOGROUP LABORATORIES

In partnership with Biogroup laboratories, Air Austral helps its passengers to carry out a Covid-19 detection test (RT-PCR). Due to the delay in obtaining the results, we strongly recommend that you go to the chosen laboratory as soon as possible: that being, 3 days before your flight as of the laboratory opens

1. A list of laboratories is available in Paris region with slots without appointment, with no prior administrative procedures, within 3 days before your flight.
2. Contact +33(0)1 76 21 57 76 (from 9 a.m. to 5 p.m. on weekdays and on Saturdays from 9 a.m. to 12 p.m.), biogroup call center will help you to identify the closest laboratory from you and the associated timetables.
3. The test is free of charge upon presentation of the plane ticket or reservation, for passengers covered with social security system
4. The results within 72H will be provided by e-mail with a link to a dedicated digital platform

Toll-free number

Hereunder the list of Biogroup laboratories:

Laboratories in Paris region

Laboratories outside Île-De-France

Laboratories in Mainland France

Four laboratories are opened on Sundays:

• Laboratoire Paris Victor Hugo
• Laboratoire Félix Eboué
• Laboratoire Neuilly Sablons
• Laboratoire Biopath Valenciennes

The list of laboratories is provided for information purposes only. Air Austral declines all responsibility for the conditions and consequences of taking the test.

Commercial measures from june 15, 2020

More information

YOU WANT TO POSTPONE OR CANCEL YOUR FLIGHT?

Mandatory Travel Documents

Paris CDG airport

From november 2nd, 2020:

• all flights Paris CDG <> Saint-Denis and Paris CDG <> Dzaoudzi flights are transferred to Terminal 2A (departures)
• check-in will be done at Terminal 2A
• Arrival in Paris : police formalities and baggage claim will be at terminal 2A 
• "Paris" lounge remains closed
• our Air Austral sales counter will be open at Terminal 2C
• the TGV Air counter is set up at Terminal 2A, passengers connecting with a TGVAIR can collect their train ticket in the baggage claim room.

Sanitary contrais are carried out on arrivai at French airports. Passengers will be asked to show the boarding pass from their original departure airport. By law, in the absence of présentation of the required documents, passengers may be subject to additional controls including an RT-PCR test at the airport, a quarantine procédure or even refusai of entry into the territory.

Passengers with a négative RT-PCR test carried out less than 72 hours ago OR coming from Australia, Canada, Georgia, Japan, Monténégro, NewZealand, Rwanda, South Korea, Thailand, Tunisia, Uruguay: Thèse passengers will have faster Sanitary control at the airport.

Passengers from South Africa, Algeria, Brazil, India, Israël, Kuwait, Madagascar, Oman, Peru, Qatar, Serbia, Turkey: Passengers over the âge of 11 who do not have a négative RT-PCR test camed out less than 72 hours ago will have to undergo a test on arrivai at the airport. In case of refusai, they will be placée) in compulsory quarantine.

From the United Arab Emirates, United States, Bahrain, and Panama: Travelers over 11 years old must show a négative RT-PCR test carried out within 72 hours before boarding a plane to France, otherwise boarding will be denied.

Passengers from other countries: They will be invited to be testée) upon their arrivai in France and to quarantine for 14 days in waiting for the results of their tests.

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