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ROUTE
Saint-Denis
Paris CDG
FLIGHT NUMBER
AIRPORT
Saint-Denis

For flights departing in more than 48hours, please consult our Air Austral Schedules

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Any time within the 24-hour period prior to the departure of all your flights

Have all travel documents ready with you : electronic ticket, passport

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Consult your travel data, change dates of flights, personal data, seats...

MYCAPRICORNE LOYALTY PROGRAM

About Air Austral

What's new?

Mandatory Travel Documents

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France Mainland > Reunion

Deployment of the new protocol for the control of compelling reasons as of 3 March for flights between Reunion Island and mainland France, in both directions.

The new procedure for checking compelling reasons is being introduced as of 3 March for flights with France, in both directions. Passengers on these flights will be able to submit their applications from Monday 22 February on the "MesDémarchesSimplifiées" platform. Notices will be issued by 1 March at the latest. More information on the website of the Prefecture of the Reunion Region.

France Mainland > Reunion
Mandatory RT-PCR test 72h prior flight departure  
Contact tracing form Download
From january 28th, mandatory compelling reasons, isolation at home (7 days) - sworn statement Download
RT PCR test, 7 days after arrival  

 Testing for Covid-19?

Day of flight Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Test carried out as early as possible : Previous Friday Previous Saturday  Previous Monday Previous Monday Previous Tuesday Previous Wednesday Previous Thursday

 

 

France Mainland > Mayotte
Mainland > Mayotte
Mandatory RT-PCR test 3 days prior flight departure  
From 18 january, sworn statement and compelling reasons Download
Passengers travelling from abroad - compelling reasons* Download

Isolation at home 7 days
RT PCR test D+7 after arrival

*Compelling reasons :

  • compelling reasons of a personal or family nature (childcare, family reunification, return home, support for the elderly, funerals, etc.) ;
  • a health reason ;
  • a professional reason (meetings, training, etc.)

Testing for Covid-19?

Day of flight Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Test carried out as early as possible : Previous Friday Previous Saturday  Previous Monday Previous Monday Previous Tuesday Previous Wednesday Previous Thursday

 

 

Reunion > France Mainland & Belgium

Deployment of the new protocol for the control of compelling reasons as of 3 March for flights between Reunion Island and mainland France, in both directions.

The new procedure for checking compelling reasons is being introduced as of 3 March for flights with France, in both directions. Passengers on these flights will be able to submit their applications from Monday 22 February on the "MesDémarchesSimplifiées" platform. Notices will be issued by 1 March at the latest. More information on the website of the Prefecture of the Reunion Region.

Reunion > France Mainland
From january 28th, mandatory compelling reasons, isolation at home (7 days) - sworn statement Download
Mandatory RT-PCR test 72 hours before boarding  From 18/1/21
Public health passenger tracking form  Download
RT PCR test D+7 after arrival

Your trip to Belgium

The latest Belgian government measures now require, in the context of the current health crisis, every traveller to fill in the Passenger Location Form https://travel.info-coronavirus.be/ requested by the Belgian authorities and to check the specific health and administrative conditions directly on the Belgian government website.

Mayotte > France Mainland & Belgium

Travellers must send proof of compelling reasons to the Prefecture of Mayotte no later than six days before the flight. This measure will take effect from flights scheduled for Wednesday 3 March 2021. The list of passengers authorised to board will be communicated to the airlines, which will systematically deny boarding to passengers who have not taken the necessary steps or for whom a negative opinion has been issued.

Load your documents on the dedicated platform

Mayotte > France Mainland
Mandatory RT-PCR test 72 hours before flight departure  
Public health passenger tracking form Download
From 18 january, sworn statement and compelling reason Download
Isolation at home 7 days
RT PCR test D+7after arrival

 

Your trip to Belgium

The latest Belgian government measures now require, in the context of the current health crisis, every traveller to fill in the Passenger Location Form https://travel.info-coronavirus.be/ requested by the Belgian authorities and to check the specific health and administrative conditions directly on the Belgian government website.

Reunion > Mayotte

Deployment of the new protocol for the control of compelling reasons as of 27 Frebruary for flights between Reunion Island and Mayotte.

The new procedure for checking compelling reasons is being introduced as of 27 February for flights Reunion > Mayotte. Passengers on these flights will be able to submit their applications from Monday 22 February on the "MesDémarchesSimplifiées" platform. Notices will be issued by 25 February at the latest. More information on the website of the Prefecture of the Reunion Region.

Reunion > Mayotte
Mandatory RT-PCR test 72 hours before boarding  from 18 january
From 18 january, sworn statement and mandatory compelling reasons* Download 
Isolation at home (7 days)
RT-PCR test on D+7 after arrival

 

*Compelling reasons :

  • compelling reasons of a personal or family nature (childcare, family reunification, return home, support for the elderly, funerals, etc.) ;
  • a health reason ;
  • a professional reason (meetings, training, etc.)
Mayotte > Reunion

Travellers must send proof of compelling reasons to the Prefecture of Mayotte no later than six days before the flight. This measure will take effect from flights scheduled for Wednesday 3 March 2021. The list of passengers authorised to board will be communicated to the airlines, which will systematically deny boarding to passengers who have not taken the necessary steps or for whom a negative opinion has been issued.

Load your documents on the dedicated platform

Mayotte > Reunion
Public health passenger tracking form Download
Mandatory RT-PCR test 72 hours before boarding
Sworns tatement mandatory compelling reasons* Download
Isolation at home (7 days)
RT-PCR test on D+7 after arrival  

 *Compelling reasons :

  • compelling reasons of a personal or family nature (childcare, family reunification, return home, support for the elderly, funerals, etc.) ;
  • a health reason ;
  • a professional reason (meetings, training, etc.)

COVID-19 MANDATORY TESTS: AIR AUSTRAL ASSISTS ITS CUSTOMERS WITH THE SUPPORT OF BIOGROUP LABORATORIES

In partnership with Biogroup laboratories, Air Austral helps its passengers to carry out a Covid-19 detection test (RT-PCR). Due to the delay in obtaining the results, we strongly recommend that you go to the chosen laboratory as soon as possible: that being, 3 days before your flight as of the laboratory opens

  1. A list of laboratories is available in Paris region with slots without appointment, with no prior administrative procedures, within 3 days before your flight.
  2. Contact +33(0)1 76 21 57 76 (from 9 a.m. to 5 p.m. on weekdays and on Saturdays from 9 a.m. to 12 p.m.), biogroup call center will help you to identify the closest laboratory from you and the associated timetables.
  3. The test is free of charge upon presentation of the plane ticket or reservation, for passengers covered with social security system
  4. The results within 24-48H will be provided by e-mail with a link to a dedicated digital platform

Toll-free number

Hereunder the list of Biogroup laboratories:

Laboratories in Mainland France

Four laboratories are opened on Sundays:

  • Laboratoire Paris Victor Hugo
  • Laboratoire Félix Eboué
  • Laboratoire Neuilly Sablons

The list of laboratories is provided for information purposes only. Air Austral declines all responsibility for the conditions and consequences of taking the test.

Air Austral is committed to your safety

Mandatory surgical mask, temperature checks, distancing measures, ...

our commitments

Commercial measures from june 15, 2020

More information

YOU WANT TO POSTPONE OR CANCEL YOUR FLIGHT?

Our call center is receiving a large volume of calls at the moment and we apologize for not being able to answer immediately. If your trip is not scheduled within 72 hours, we invite you to contact us later.

Your flight departure is at more than 72 hours, you can :

Postpone or change the destination of your flight : booking change form

request a ticket cancellation and claim a voucher : booking cancellation form

Voucher : extension of validity request voucher validity extension form

Voucher : refund request : voucher refund request form

Paris CDG airport

Until november 30th, 2020:

  • all flights Paris CDG <> Saint-Denis and Paris CDG <> Dzaoudzi flights are transferred to Terminal 2A
  • check-in will be done at Terminal 2A
  • Arrival in Paris : police formalities and baggage claim will be at terminal 2A 
  • "Paris" lounge remains closed
  • our Air Austral sales counter will be open at Terminal 2C
  • the TGV Air counter is set up at Terminal 2A, passengers connecting with a TGVAIR can collect their train ticket in the baggage claim room.

From december 1st, 2020:

  • all flights Paris CDG <> Saint-Denis and Paris CDG <> Dzaoudzi flights are transferred to Terminal 2E
  • check-in will be done at Terminal 2E (area 8/9)
  • Arrival in Paris : police formalities and baggage claim will be at terminal 2E 
  • "Paris" lounge remains closed
  • our Air Austral sales counter will be open at Terminal 2E, gate 11
  • the TGV Air : passengers  are invited to collect their train ticket at the SNCF counter, train station.

Sanitary contrais are carried out on arrivai at French airports. Passengers will be asked to show the boarding pass from their original departure airport. By law, in the absence of présentation of the required documents, passengers may be subject to additional controls including an RT-PCR test at the airport, a quarantine procédure or even refusai of entry into the territory.

Passengers with a négative RT-PCR test carried out less than 72 hours ago OR coming from Australia, Canada, Georgia, Japan, Monténégro, NewZealand, Rwanda, South Korea, Thailand, Tunisia, Uruguay: Thèse passengers will have faster Sanitary control at the airport.

Passengers from South Africa, Algeria, Brazil, India, Israël, Kuwait, Madagascar, Oman, Peru, Qatar, Serbia, Turkey: Passengers over the âge of 11 who do not have a négative RT-PCR test camed out less than 72 hours ago will have to undergo a test on arrivai at the airport. In case of refusai, they will be placée) in compulsory quarantine.

From the United Arab Emirates, United States, Bahrain, and Panama: Travelers over 11 years old must show a négative RT-PCR test carried out within 72 hours before boarding a plane to France, otherwise boarding will be denied.

Passengers from other countries: They will be invited to be testée) upon their arrivai in France and to quarantine for 14 days in waiting for the results of their tests.

FLIGHTS UPDATES

Schedules and Status

*All inclusive - From - LS : Low season / HS : high saison - OW : One way. Subject to availibility. Fares may increase without prior notification.

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