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ROUTE
Saint-Denis
Paris CDG
FLIGHT NUMBER
AIRPORT
Saint-Denis

For flights departing in more than 48hours, please consult our Air Austral Schedules

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Any time within the 24-hour period prior to the departure of all your flights

Have all travel documents ready with you : electronic ticket, passport

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MYCAPRICORNE LOYALTY PROGRAM

About Air Austral

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COVID-19 MANDATORY TESTS: AIR AUSTRAL ASSISTS ITS CUSTOMERS WITH THE SUPPORT OF BIOGROUP LABORATORIES

 In partnership with Biogroup laboratories, Air Austral helps its passengers to carry out a Covid-19 detection test (RT-PCR) to be performed 72 hours before the flight:

  1. A list of laboratories is available in Paris region with slots without appointment, with no prior administrative procedures, within 72 hours before your flight.
  2. Contact +33(0)1 76 21 57 76 (from 9 a.m. to 5 p.m. on weekdays and on Saturdays from 9 a.m. to 12 p.m.), biogroup call center will help you to identify the closest laboratory from you and the associated timetables.
  3. The test is free of charge upon presentation of the plane ticket or reservation, for passengers covered with social security system
  4. The results within 24H to 48H will be provided by e-mail with a link to a dedicated digital platform

Toll-free number

Hereunder the list of Biogroup laboratories:

Laboratories in Paris region

Laboratories Laboratories outside Île-De-France

Laboratories in Mainland France

Four laboratories are opened on Sundays:

  • Laboratoire Paris Victor Hugo
  • Laboratoire Félix Eboué
  • Laboratoire Neuilly Sablons
  • Laboratoire Biopath Valenciennes

The list of laboratories is provided for information purposes only. Air Austral declines all responsibility for the conditions and consequences of taking the test.

Air Austral is committed to your safety

Mandatory surgical mask, temperature checks, distancing measures, ...

our commitments

Commercial measures from june 15, 2020

More information

YOU WANT TO POSTPONE OR CANCEL YOUR FLIGHT?

Our call center is receiving a large volume of calls at the moment and we apologize for not being able to answer immediately. If your trip is not scheduled within 72 hours, we invite you to contact us later.

Your flight departure is at more than 72 hours, you can :

Postpone or change the destination of your flight : booking change form

request a ticket cancellation and claim a voucher : booking cancellation form

Mandatory Travel Documents

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France Mainland > Reunion
Mainland > Reunion
Sworn statement Download
Mandatory Covid-19 test 72H prior flight departure  
Contact tracing form Download
Isolation at home (7 jours) Home quarantine (7 days)  
Covid-19 test, 7 days after arrival Highly recommended  
France Mainland > Mayotte
Mainland > Mayotte
Sworn statement Download
Mandatory Covid-19 test 72H prior flight departure  
Reunion > France Mainland
Reunion > Mainland
Sworn statement Download
Mandatory RT-PCR test 72 hours before flight departure  
Public health passenger tracking form  Download
Mayotte > France Mainland
Direct flight
Sworn statement Download
Mandatory RT-PCR test 72 hours before flight departure  
Public health passenger tracking form Download
Justification for imperative travel Download
Flight via Reunion
Sworn statement Download
Mandatory RT-PCR test 72 hours before flight departure  
Public health passenger tracking form Download
Justification for imperative travel Download
Reunion > Mayotte
Reunion > Mayotte
Sworn statement Download
Mandatory RT-PCR test 72 hours before flight departure  
Justification for imperative travel  Download
Mayotte > Reunion
Mayotte > Reunion
Sworn statement Download
Mandatory Covid-19 test 72H prior flight departure  
Public health passenger tracking form Download
Justification for imperative travel  Download
Isolatio at home (7 days) Isolation 7 days mandatory  
RT-PCR test on D 7 after arrival Highly recommended  

Paris CDG airport

Until August 06, 2020:

  • all flights Paris CDG <> Saint-Denis and Paris CDG <> Dzaoudzi flights are transferred to Terminal 2C (departures)
  • check-in will be done at Terminal 2C
  • Arrival in Paris : police formalities and baggage claim will be at terminal 2A and this until August 07 (including for passengers on the Saint-Denis> Paris CDG flight of August 06)
  • "Paris" lounge remains closed
  • our Air Austral sales counter will be open at Terminal 2C
  • the TGV Air counter is set up at Terminal 2A, passengers connecting with a TGVAIR can collect their train ticket in the baggage claim room.

From August 07, 2020:

  • all flights Paris CDG <> Saint-Denis and Paris CDG <> Dzaoudzi are transferred to Terminal 2C (departures and arrivals)
  • check-in will be done at Terminal 2C
  • Arrival in Paris : police formalities and baggage claim will be at Terminal 2C
  • the "Paris" lounge remains closed our Air Austral sales counter will be open at Terminal 2C on flight days.
  • the TGV Air counter is set up at Terminal 2C : passengers connecting with a TGVAIR will be able to collect their train ticket in the baggage claim room

Sanitary contrais are carried out on arrivai at French airports. Passengers will be asked to show the boarding pass from their original departure airport. By law, in the absence of présentation of the required documents, passengers may be subject to additional controls including an RT-PCR test at the airport, a quarantine procédure or even refusai of entry into the territory.

Passengers with a négative RT-PCR test carried out less than 72 hours ago OR coming from Australia, Canada, Georgia, Japan, Monténégro, NewZealand, Rwanda, South Korea, Thailand, Tunisia, Uruguay: Thèse passengers will have faster Sanitary control at the airport.

Passengers from South Africa, Algeria, Brazil, India, Israël, Kuwait, Madagascar, Oman, Peru, Qatar, Serbia, Turkey: Passengers over the âge of 11 who do not have a négative RT-PCR test camed out less than 72 hours ago will have to undergo a test on arrivai at the airport. In case of refusai, they will be placée) in compulsory quarantine.

From the United Arab Emirates, United States, Bahrain, and Panama: Travelers over 11 years old must show a négative RT-PCR test carried out within 72 hours before boarding a plane to France, otherwise boarding will be denied.

Passengers from other countries: They will be invited to be testée) upon their arrivai in France and to quarantine for 14 days in waiting for the results of their tests.

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