About Air Austral
What's new?
- Mandatory travel documents
- Cancellation / Change / Voucher
- RT-PCT and Antigenic test
- Our commitment and safety measures
- Commercial measures
COVID-19
Hereunder the list of Biogroup laboratories:
Laboratories in Mainland France
Four laboratories are opened on Sundays:
- Laboratoire Paris Victor Hugo
- Laboratoire Félix Eboué
- Laboratoire Neuilly Sablons
The list of laboratories is provided for information purposes only. Air Austral declines all responsibility for the conditions and consequences of taking the test.
Mandatory Travel Documents
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- Since june 9th, travelers having a full course of the COVID-19 vaccines can fly without any compelling reason and they are not submitted to quarantine of 7 days, neither RT-PCR test after arrival (d+7)
- If the traveller is not vaccinated, the compelling reasons for travelling to or from Reunion are maintained and remain compulsory - proof and certificates must be presented at check-in. At destination, quarantine on entry (7 days) and RT-PCR or Antigenic test (allowing the detection of the N protein of SARS-CoV-2) at D+7 are compulsory.
- Passengers must hold either a negative result of a RT-PCR test, carried out less than 72 hours prior to boarding, or a negative result of a antigenic test enabling the detection of the N protein of SARS-COV-2, carried out less than 48 hours prior to boarding
- Sworn Statement that they do not have Covid-19 : : Download
- Contact tracing form : Download
- Since june 9th, travelers having a full course of the COVID-19 vaccines can fly without any compelling reason and they are not submitted to quarantine of 7 days, neither RT-PCR test after arrival (d+7)
- If the traveller is not vaccinated, the compelling reasons for travelling to or from Reunion are maintained and remain compulsory - proof and certificates must be presented at check-in. At destination, quarantine on entry (7 days) and RT-PCR or Antigenic test (allowing the detection of the N protein of SARS-CoV-2) at D+7 are compulsory.
- Passengers must hold either a negative result of a RT-PCR test, carried out less than 72 hours prior to boarding, or a negative result of a antigenic test enabling the detection of the N protein of SARS-COV-2, carried out less than 48 hours prior to boarding
- Sworn Statement that they do not have Covid-19 : Download
- Travelling form abroad from/to Mayotte - compelling reasons : Download
- Since june 9th, travelers having a full course of the COVID-19 vaccines can fly without any compelling reason and they are not submitted to quarantine of 7 days, neither RT-PCR test after arrival (d+7)
- If the traveller is not vaccinated, the compelling reasons for travelling to or from Reunion are maintained and remain compulsory - proof and certificates must be presented at check-in. At destination, quarantine on entry (7 days) and RT-PCR or Antigenic test (allowing the detection of the N protein of SARS-CoV-2) at D+7 are compulsory.
- Passengers must hold either a negative result of a RT-PCR test, carried out less than 72 hours prior to boarding, or a negative result of a antigenic test enabling the detection of the N protein of SARS-COV-2, carried out less than 48 hours prior to boarding
- Sworn Statement that they do not have Covid-19 : : Download
- Public health passenger tracking form : Download
Your trip to Belgium
The latest Belgian government measures now require, in the context of the current health crisis, every traveller to fill in the Passenger Location Form https://travel.info-coronavirus.be/ requested by the Belgian authorities and to check the specific health and administrative conditions directly on the Belgian government website.
- Since june 9th, travelers having a full course of the COVID-19 vaccines can fly without any compelling reason and they are not submitted to quarantine of 7 days, neither RT-PCR test after arrival (d+7)
- If the traveller is not vaccinated, the compelling reasons for travelling to or from Reunion are maintained and remain compulsory - proof and certificates must be presented at check-in. At destination, quarantine on entry (7 days) and RT-PCR or Antigenic test (allowing the detection of the N protein of SARS-CoV-2) at D+7 are compulsory.
- Passengers must hold either a negative result of a RT-PCR test, carried out less than 72 hours prior to boarding, or a negative result of a antigenic test enabling the detection of the N protein of SARS-COV-2, carried out less than 48 hours prior to boarding
- Sworn Statement that they do not have Covid-19 : : Download
- Public health passenger tracking form : Download
Your trip to Belgium
The latest Belgian government measures now require, in the context of the current health crisis, every traveller to fill in the Passenger Location Form https://travel.info-coronavirus.be/ requested by the Belgian authorities and to check the specific health and administrative conditions directly on the Belgian government website.
- Since june 9th, travelers having a full course of the COVID-19 vaccines can fly without any compelling reason and they are not submitted to quarantine of 7 days, neither RT-PCR test after arrival (d+7)
- If the traveller is not vaccinated, the compelling reasons for travelling to or from Reunion are maintained and remain compulsory - proof and certificates must be presented at check-in. At destination, quarantine on entry (7 days) and RT-PCR or Antigenic test (allowing the detection of the N protein of SARS-CoV-2) at D+7 are compulsory.
- Passengers must hold either a negative result of a RT-PCR test, carried out less than 72 hours prior to boarding, or a negative result of a antigenic test enabling the detection of the N protein of SARS-COV-2, carried out less than 48 hours prior to boarding
- Sworn Statement that they do not have Covid-19 : Download
- Travelling form abroad from/to Mayotte - compelling reasons : Download
- Since june 9th, travelers having a full course of the COVID-19 vaccines can fly without any compelling reason and they are not submitted to quarantine of 7 days, neither RT-PCR test after arrival (d+7)
- If the traveller is not vaccinated, the compelling reasons for travelling to or from Reunion are maintained and remain compulsory - proof and certificates must be presented at check-in. At destination, quarantine on entry (7 days) and RT-PCR or Antigenic test (allowing the detection of the N protein of SARS-CoV-2) at D+7 are compulsory.
- Passengers must hold either a negative result of a RT-PCR test, carried out less than 72 hours prior to boarding, or a negative result of a antigenic test enabling the detection of the N protein of SARS-COV-2, carried out less than 48 hours prior to boarding
- Sworn Statement that they do not have Covid-19 : : Download
- Contact tracing form : Download
Commercial measures from june 15, 2020
CANCELLATION / CHANGE / VOUCHER
If your trip is scheduled within 72 hours, please use this online form: POSTPONE OR CHANGE YOUR DESTINATION
You have booked your ticket on air-austral.com, through our call center or Air Austral travel agency ?
i change My ReSERVATION online
You want to cancel a reservation and have a voucher :
cancellation and credit note
An acknowledgement of receipt will be sent to the passenger, automatically confirming the cancellation request and guaranteeing a credit note or refund of the ticket according to the validity conditions.
How to use a travel voucher to buy a ticket online ?
Paris CDG airport
Until november 30th, 2020:
- all flights Paris CDG <> Saint-Denis and Paris CDG <> Dzaoudzi flights are transferred to Terminal 2A
- check-in will be done at Terminal 2A
- Arrival in Paris : police formalities and baggage claim will be at terminal 2A
- "Paris" lounge remains closed
- our Air Austral sales counter will be open at Terminal 2C
- the TGV Air counter is set up at Terminal 2A, passengers connecting with a TGVAIR can collect their train ticket in the baggage claim room.
From december 1st, 2020:
- all flights Paris CDG <> Saint-Denis and Paris CDG <> Dzaoudzi flights are transferred to Terminal 2E
- check-in will be done at Terminal 2E (area 8/9)
- Arrival in Paris : police formalities and baggage claim will be at terminal 2E
- "Paris" lounge remains closed
- our Air Austral sales counter will be open at Terminal 2E, gate 11
- the TGV Air : passengers are invited to collect their train ticket at the SNCF counter, train station.
Sanitary contrais are carried out on arrivai at French airports. Passengers will be asked to show the boarding pass from their original departure airport. By law, in the absence of présentation of the required documents, passengers may be subject to additional controls including an RT-PCR test at the airport, a quarantine procédure or even refusai of entry into the territory.
Passengers with a négative RT-PCR test carried out less than 72 hours ago OR coming from Australia, Canada, Georgia, Japan, Monténégro, NewZealand, Rwanda, South Korea, Thailand, Tunisia, Uruguay: Thèse passengers will have faster Sanitary control at the airport.
Passengers from South Africa, Algeria, Brazil, India, Israël, Kuwait, Madagascar, Oman, Peru, Qatar, Serbia, Turkey: Passengers over the âge of 11 who do not have a négative RT-PCR test camed out less than 72 hours ago will have to undergo a test on arrivai at the airport. In case of refusai, they will be placée) in compulsory quarantine.
From the United Arab Emirates, United States, Bahrain, and Panama: Travelers over 11 years old must show a négative RT-PCR test carried out within 72 hours before boarding a plane to France, otherwise boarding will be denied.
Passengers from other countries: They will be invited to be testée) upon their arrivai in France and to quarantine for 14 days in waiting for the results of their tests.