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COVID-19 MANDATORY TESTS: AIR AUSTRAL ASSISTS ITS CUSTOMERS WITH THE SUPPORT OF BIOGROUP LABORATORIES
In partnership with Biogroup laboratories, Air Austral helps its passengers to carry out a Covid-19 detection test (RT-PCR) to be performed 72 hours before the flight:
- A list of laboratories is available in Paris region with slots without appointment, with no prior administrative procedures, within 72 hours before your flight.
- Contact +33(0)1 76 21 57 76 (from 9 a.m. to 5 p.m. on weekdays and on Saturdays from 9 a.m. to 12 p.m.), biogroup call center will help you to identify the closest laboratory from you and the associated timetables.
- The test is free of charge upon presentation of the plane ticket or reservation, for passengers covered with social security system
- The results within 24H to 48H will be provided by e-mail with a link to a dedicated digital platform
Toll-free number
Hereunder the list of Biogroup laboratories:
Laboratories Laboratories outside Île-De-France
Laboratories in Mainland France
Four laboratories are opened on Sundays:
- Laboratoire Paris Victor Hugo
- Laboratoire Félix Eboué
- Laboratoire Neuilly Sablons
- Laboratoire Biopath Valenciennes
The list of laboratories is provided for information purposes only. Air Austral declines all responsibility for the conditions and consequences of taking the test.
Air Austral is committed to your safety
Mandatory surgical mask, temperature checks, distancing measures, ...
Commercial measures from june 15, 2020
YOU WANT TO POSTPONE OR CANCEL YOUR FLIGHT?
Our call center is receiving a large volume of calls at the moment and we apologize for not being able to answer immediately. If your trip is not scheduled within 72 hours, we invite you to contact us later.
Your flight departure is at more than 72 hours, you can :
Postpone or change the destination of your flight : booking change form
request a ticket cancellation and claim a voucher : booking cancellation form
Mandatory Travel Documents
/
| Mainland > Mayotte | ||
|---|---|---|
| Sworn statement | ✓ | Download |
| Mandatory Covid-19 test 72H prior flight departure | ✓ |
| Direct flight | ||
|---|---|---|
| Sworn statement | ✓ | Download |
| Mandatory RT-PCR test 72 hours before flight departure | ✗ | |
| Public health passenger tracking form | ✓ | Download |
| Justification for imperative travel | ✓ | Download |
| Flight via Reunion | ||
|---|---|---|
| Sworn statement | ✓ | Download |
| Mandatory RT-PCR test 72 hours before flight departure | ✓ | |
| Public health passenger tracking form | ✓ | Download |
| Justification for imperative travel | ✓ | Download |
Paris CDG airport
Until August 06, 2020:
- all flights Paris CDG <> Saint-Denis and Paris CDG <> Dzaoudzi flights are transferred to Terminal 2C (departures)
- check-in will be done at Terminal 2C
- Arrival in Paris : police formalities and baggage claim will be at terminal 2A and this until August 07 (including for passengers on the Saint-Denis> Paris CDG flight of August 06)
- "Paris" lounge remains closed
- our Air Austral sales counter will be open at Terminal 2C
- the TGV Air counter is set up at Terminal 2A, passengers connecting with a TGVAIR can collect their train ticket in the baggage claim room.
From August 07, 2020:
- all flights Paris CDG <> Saint-Denis and Paris CDG <> Dzaoudzi are transferred to Terminal 2C (departures and arrivals)
- check-in will be done at Terminal 2C
- Arrival in Paris : police formalities and baggage claim will be at Terminal 2C
- the "Paris" lounge remains closed our Air Austral sales counter will be open at Terminal 2C on flight days.
- the TGV Air counter is set up at Terminal 2C : passengers connecting with a TGVAIR will be able to collect their train ticket in the baggage claim room
Sanitary contrais are carried out on arrivai at French airports. Passengers will be asked to show the boarding pass from their original departure airport. By law, in the absence of présentation of the required documents, passengers may be subject to additional controls including an RT-PCR test at the airport, a quarantine procédure or even refusai of entry into the territory.
Passengers with a négative RT-PCR test carried out less than 72 hours ago OR coming from Australia, Canada, Georgia, Japan, Monténégro, NewZealand, Rwanda, South Korea, Thailand, Tunisia, Uruguay: Thèse passengers will have faster Sanitary control at the airport.
Passengers from South Africa, Algeria, Brazil, India, Israël, Kuwait, Madagascar, Oman, Peru, Qatar, Serbia, Turkey: Passengers over the âge of 11 who do not have a négative RT-PCR test camed out less than 72 hours ago will have to undergo a test on arrivai at the airport. In case of refusai, they will be placée) in compulsory quarantine.
From the United Arab Emirates, United States, Bahrain, and Panama: Travelers over 11 years old must show a négative RT-PCR test carried out within 72 hours before boarding a plane to France, otherwise boarding will be denied.
Passengers from other countries: They will be invited to be testée) upon their arrivai in France and to quarantine for 14 days in waiting for the results of their tests.