Refund request

You can use this form to request a refund for a ticket purchased :

• on air-austral.com
• or via its call center

If you have purchased your ticket:

• In a travel agency, we invite you to contact your travel agency for reimbursement,
• In an Air Austal agency, we invite you to go directly to your Air Austral agency to obtain a refund If you purchased your ticket online at www.air-austral.com, your Fare Conditions are attached to the booking confirmation email that was sent to you.

Taxes

In the event of cancellation of travel and/or non-use of tickets, including non-refundable tickets, you may request a refund of individualized taxes

You have purchased your ticket on www.air-austral.com or from our call center, you can use the form below free of charge.

You have purchased your ticket at an Air Austral agency or at the travel agency of your choice: we invite you to contact your agency to request a refund of individualized taxes.

Last update: march 19th, 2020

Since the start of the Covid-19 Coronavirus epidemic, Air Austral has set up a monitoring unit in close contact with health organisations and the competent authorities, and is following developments in the health situation worldwide in real time.

Following government measures, our Air Austral Paris agency is closed for an indefinite period.

Our call center is receiving a large volume of calls at the moment and we apologize for not being able to answer immediately. If your trip is not scheduled within 72 hours, we invite you to contact us later.

Your flight departure is at more than 72 hours, you can :

Postpone or change the destination of your flight : booking change form

request a ticket cancellation and claim a voucher : booking cancellation form