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ROUTE
Saint-Denis
Paris CDG
FLIGHT NUMBER
AIRPORT
Saint-Denis

For flights departing in more than 48hours, please consult our Air Austral Schedules

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Any time within the 24-hour period prior to the departure of all your flights

Have all travel documents ready with you : electronic ticket, passport

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Consult your travel data, change dates of flights, personal data, seats...

CAPRICORNE LOYALTY PROGRAM

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One way, round-trip, multi-city, with stopover in Reunion

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How to use the "muti-city" booking engine?

For your outbound flight, you would like to select the route : Saint-Denis, Roland Garros to Paris Charles de Gaulle. On the return, you prefer a departure from Lyon Part-Dieu to Saint-Denis, Roland Garros, or Saint-Pierre Pierrefonds?

Our multi-city booking engine is at your disposal.

How to book a flight with a stopover in Reunion Island?

You're planning a travel to France, or Australia or New Caledonia and you would like to spend some days in Reunion Island ?

Use our "flight with stopover" engine to consult availibility and fares.

Welcome in Reunion Island!

 

How to benefit from the best fare on www.air-austral.com?

On www.air-austral.com, you can easily consult our special offers. We indicate dates with availibility within the time-frame of the fare rules (minimum and maximum length of stay). Thus, you can quickly know when you can fly at the best price.

Furthermore, since the first step of booking process, our engine will display the lowest rates in real time within the 3 days around selected dates : consult availilbility.

Which is the timeframe for booking a flight on www.air-austral.com?

You can book from 72 hours until 360 days prior to the day of flight departure.

How many passengers can be booked in the same booking record?

You can book for individuals or groups up to 9 persons : adults and children included. For example : 6 adults with 3 children

Passengers

Adult : from 26 years of age

Youths : aged between 12 and 25 years of age, included

Children : aged between 2 and 11 ans years of age, included

Infant : less than 2 years of age

 

 

Why is not it possible to book simultaneously "adults" and "youths"?

Youth : from 12 years of age to 25 years of age.

On www.air-austral.com, "youth" fares can not be combined with any other fare in the same booking. A separate booking is necesary for the young passenger : thus, he will be sure to benefit from all advantages on eligible routes.

My child is travelling alone. Is it possible to book his flight online?

Booking in Air Austral offices

We accept booking only for accompanied children on www.air-austral.com

Our Air Austral agents can help you planning your child's trip : +33 0825 013 012

Preparing his flight : Unaccompanied Minor service - UM

Prepare all documents for his flight, by advance, complete the UM form online.

All our advices for travelling with your child

I am not travelling : can i book a ticket for anybody else?

It is possible to book a flight for someone else on www.air-austral.com.

To avoid any risks of fraud, Air Austral scan all online transactions.

The credit card used for payment must be presented at the moment of check-in to Air Austral agents.

All Credit Card transactions are scanned by Air Austral. Air Austral reserves the right to request, by any mean, the following documents :

  • readable copy of the credit card (front only) used for payment of the booking. In case the credit card holder is not part of the travelling party, the control is systematic
  • readable copy of identity card/passport: holder and passenger

In case the above documents are not produced, Air Austral reserves the right to: :

  • cancel tickets bought with the credit card used for payment
  • deny boarding to the passenger.

Time limit for receipt : within the 24h following the mailing date.

Why should I take out an insurance policy?

Taking out an insurance is the best way to expect the unexpected and enjoy your holiday with peace of mind .

Subscribe online

Is it possible to take out an insurance policy online?

Air Austral website allows you to take out an insurance policy.

Thanks to our partnership with April, you will have the choices between 2 offers:

During your trip, with the “Assistance” Option, you are insured from the day you leave to your come back from 8 euros by passenger.

Before travelling, the “cancellation insurance” – from 28 euros by passenger- reimburses the cancellation charges or the amount of charges non-refundable according to specific cases.

Subscribe online

Loisirs, Confort, Club Austral : what does it mean?

Class of services - cabins

On our long-haul network

On the regional network

I would like to travel with more kilos.

Check now the free baggage allowance for your different luggage :

Excess luggage: Check the fees charts in airport

How and when will i receive my tickets?

You've just booked your flight on www.air-austral.com : we thank your for your confidence, welcome aboard.

You paid online and your authorization request was accepted on Ogone's secure payment portal : you will receive your e ticket, by email, within the hour following the booking.

Is it possible to book for a group?

On www.air-austral.com, you can book a flight for individuals or a group up to 9 persons.

For sure Air Austral accepts groups from 15 persons travelling together. To get a price quote and more information for a group trip, feel free to contact us :

  • Our call center : 0825 013 012 (0.15€TTC/min)

    • from abroad : +33 825 013 012

  • Our Air Austral offices
How can I check Duty Free products available on board?

Air Austral website enables you to check online Duty Free products. You can make an order 72h before the departure of your flight. The order will be paid aboard.

Duty Free shop online

Is it possible for Air Austral to send me my eticket again?

You've lost your e-ticket or your email?

You can print it again by consulting your booking

or contact us, we would be pleased to hear from you :

  • Our call center : 0825 013 012 (0.15€TTC/min)
    • from abroad : +33 825 013 012
  • Our Air Austral offices

 

Which modes of payment are accepted on www.air-austral.com?

On-line payment

The best solution to quickly benefit from the desired fare and confirm your booking.. Our partner, Ogone, is recognized as a leader in secured payment solutions. More about secured on-line payment

 

Payment with Air Austral voucher (MCO)

For online bookings, payment with Air Austral voucher is not accepted. Air Austral agents would be pleased to help you : Air Austral offices.

Is it possible to select my seat during booking process?

Pre-select your seat

This service is available for all passengers, whatever the cabin, and free.

Just click on : " additional options - Make requests for seats and meals at the next step. "

Important

  • Seats situated near exit issues can be assigned, only at airport.
  • Pre-selected seats are not guaranteed if the passenger does not check in before the time limit mentioned on his ticket.
  • Air Austral reserves the right to modify the pre-selection of the passenger for any operational reason : balance of aircraft, change of aircraft,...
Where can i consult seat maps?

Seat maps are available on page : fleet.

Then select an aircraft : 777 300 ER, 777 200 LR, Boeing 737, ATR 72.

I did not receive my confirmation of booking. Is it well-registered in Austral database?

You've just booked your flight on www.air-austral.com

After the payment step, you are neither redirected to a confirmation page nor receive a confirmation of booking by email? Our Air Austral agents would be pleased to help you. Feel free to contact us :

  • 0825 013 012 (0.15€TTC/min)
  • From abroad : +33 825 013 012
How to consult your general conditions of sales?

Fare rules

Along the booking process, you will be able to consult the fare rules depending on the selected routes and fare families .

Step 6 - general conditions of sales and general conditions of carriage

Our booking engine presents you hyperlinks to consult our general conditions of sales. To confirm your booking, it is compulsory to read and agree with these conditions.

You can consult our general conditions of sales and/or carriage : hyperlinks are present at the bottom of each page of our website www.air-austral.com

*All inclusive - From - LS : Low season / HS : high saison - OW : One way. Subject to availibility. Fares may increase without prior notification.

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