Travelling with pet
The safety and well-being of your pet is important to us. Don't be afraid of going on holiday with your small companion.
You want to travel with your pet
At the moment of booking, let us know that your pet will accompany you. For any booking on www.air-austral.com, please contact our Air Austral call-centre: 0825 013 012 (0.15€TTC/min)
In order to confirm his presence on the flight, contact our call centre at the latest 72 hours before your departure.
Remember to identify the container with the pets name and your contact information.
- Pets accepted in the cabin
- Pets transported in hold
- Containers authorized on Air Austral
- Rules for carriage of animals
- Pets not allowed to travel
- Travel tips
Pets accepted in the cabin
The number of animals allowed to travel in the cabin is limited.
- Boeing 777 : 9
- Boeing 787 : 5
Don't forget to contact our service customer for your pet.
cats or dogs (excluding 1st and 2nd category dogs):
the weight of the animal + its container must be less than 8 kg.
Any other kind of animal will be carried in hold : subject to prior clearance by Air Austral.
During the flight, the animal is not authorized to go out of its cage.
* animal weight and containing ≥ 8 kg
Cost of carrying your pet in cabin : 125 € all destinations
Pets transported in hold
The number of animals allowed to travel in the hold is limited. Don't forget to contact our customer service to book a seat for your animal.
- Boeing 777 : 9
- Boeing 787 : 5
It is compulsory for cats and dogs weithghting more than 8 kg*.
The hold is pressurized and ventilated.
The total weight, animal and container, is not included in the baggage allowance.
Appliable fares depend on the route :
- 200 € for all destinations
Animals not allowed to travel
Poisonous or venomous animals, and animals with an infectious disease that may pose threat to humans, are not permitted to travel on air Austral flights.
Transport of dogs : 1st and 2nd categories
Dogs of 1st (attack) and 2nd (guarding and defense) categories: big dogs of type mastiff, defined by a massive and thick body, a strong skeleton and a thick neck.
Air Austral does not transport dogs of 1st and 2nd categories. This also concern owners of dogs classified as category 2 with a prefectoral derogation .
Containers authorized on Air Austral flights
In hold
For safety reasons, pets must be carried in a regulatory container which is specially designed for air transport.
Regulatory container
Whether your pet is travelling as checked-baggage or as cargo they will be carried in hold : pressurized and ventilated.
Air Austral Cargo to consult the requirements.
The container must be large enough for the animal(s) to stand, turn around, and lie down. It must be ventilated and have a secure all around locking system.
Air Austral recommends containers made by "SkyKennel" as they meet all of the standards for pets carriage:
- Sky Kennel Type 100 Size : 54 x 41 x 39 cm
- Sky Kennel Type 200 Size : 69 x 51 x 49 cm
- Sky Kennel Type 300 Size : 82 x 56 x 59 cm
- Sky Kennel Type 400 Size : 92 x 61 x 66 cm
- Sky Kennel Type 500 Size : 102 x 69 x 67 cm
Remember to identify the container with the pets name and your contact information.
Rules for carriage of animals
Transport in Cabin :
- Dogs and cats under the age of 4 months are not accepted to transport : they are not vaccinated yet;
- It is your responsability to maintain updated the health documents of your pet
- "Authorization form" for transport of pet in cabin must be completed and signed;
- your pet must be carried in a regulatory container which is specially designed for air transport; ;
- aboard, your pet is not allowed to leave his container.
Remember to check regulations depending your country of destination.
Transport in hold :
- The company disclaims all liability in case of loss, wound, disease or death of the animal, caused by a change of climate, temperature, height or turbulence during flight and treatment in Stopover
- the animal must be transported in a container respecting the weight and the size of the animal ;
- otherwise the animal will not be accepted if it is transported in a not approved container.
Transport of live animals : as cargo
Departing from France
To Reunion, Australia, carriage of live animals is not accepted by Air Austral.
Departing from Reunion
To Australia, and Thailand, carriage of live animals is not accepted by Air Austral.
To Mayotte, Mauritius, South Africa, Comoros, Madgascar, Seychelles and France, pets are accepted for carriage only by cargo : subject to clearance of Air Austral.
For safety reasons, pets must be carried in a regulatory container which is specially designed for air transport.
Transfers of live animals between airlines is not allowed except for :
- Dogs and cats carried as cargo shipment;
- Dogs and cats carried as checked-baggage.
Travel tips
- Check with a veterinarian to be sure that your pet is fit to travel;
- Give the animal a drink within the two hours before you check in with him;
- A veterinarian should decide if a tranquilizer should be prescribed for your pet;
- Pets are less stressed when they become accustomed to their shipping container before they travel : keep also with them personal items;
- Renforcez votre cage à l'aide de scotch brun ou liens de type "colson"
- Remember to identify the container with the pets name and your contact information.
Important : For travels to former english colonies as Mauritius, Seychelles or Johannesburg, very strict rules concerning the transport of animals are effective. Please inquire at the moment of booking.