Air Austral partners
Train + Air
WHAT ARE THE ADVANTAGES?
- Simple : you can book your entire trip on air-austral.com, in an Air Austral agency, travel agency, or through our Call center
- Easy : your train tickets are paperless. Say goodbye to losing your tickets, and there is no more need to go to an SNCF counter in Paris-CDG airport or in an SNCF train station!
- Faster : catch your connecting flight or train directly at Paris-CDG airport, in the same terminal (CDG 2). You do not need to take a shuttle bus!
- Stress-free : if your train or flight is delayed, we will reroute you free of charge on the next available flight or train. If necessary, we will cover the cost of a night in a hotel.
OUR “TRAIN + AIR” NETWORK
18 cities in France + Brussels are directly linked to CDG, our hub to/from the Indian Ocean.
In France: Aix en Provence TGV, Angers St Laud, Avignon TGV, Bordeaux St Jean, Champagne-Ardenne TGV, Le Mans, Lille-Europe,
Lorraine TGV - Metz/Nancy, Lyon Part-Dieu, Marseille St Charles, Montpellier St Roch, Nantes, Nîmes, Poitiers, Rennes, St Pierre des Corps - Tours, Strasbourg, Valence TGV
In Belgium: Brussels Midi
HOW DOES IT WORK?
1. Reservation: buy your “Train + Air” trip on www.air-austral.com, in an Air Austral agency, travel agency, or through our Call Center
2. Check-in:
- For your Air Austral flight: The day before your departure you will receive an email from us asking you to check in online.
- For the SCNF train journey: 3 days before your trip you will receive an email from us asking you to download your e-ticket on the check-in.accesrail.com portal.
3. Trip: at the SNCF train station, go directly to the platform with your e-ticket.
( i ) : You can also issue your e-ticket at the self-service kiosks, only on the day you are travelling. You will need your air travel reference number to do so.
SPECIAL ASSISTANCE FOR DISABLED PASSENGERS
The SNCF’s special assistance service, Accès Plus, means that you can receive assistance at both your departure and arrival stations.
Reservation: you can book special assistance directly at one of our sales points (Air Austral agency or Call Centre) or through your travel agency. This service is available alongside your flight assistance.
TRAVELLING WITH A PET
You can travel with your pet on “Train + Air”.
Animals under 7kg: your pet travels in a bag or basket (45cm x 30cm x 25cm maximum) on your knees or at your feet (your pet’s ticket costs €7).
Animals over 7kg: your dog travels on a lead, must wear a muzzle throughout the trip, and remain at your feet (your pet’s ticket costs €7).
Guide dogs: travel free of charge at your feet, no ticket is necessary on board trains. A muzzle is not necessary once the dog is on board.
The cage (without the dog) must travel in the train’s baggage compartment (maximum size accepted 130cm x 90cm).
Please note that your pet’s ticket is not included in your “Train + Air” ticket.
UNACCOMPANIED MINORS
The “Train + Air” service is not available for unaccompanied minors.