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Customer service
You would like to comment your experience with Air Austral. Feel free to contact our Customer service to tell us how we can improve our services.
GENERAL INFORMATION (excluding claims)
If your request concerns :
- A question relating to our Frequent Flyer Programme : MyCapricorne card
- Refund of a ticket – please contact the issuing agency (Air Austral or Travel Agent)
- A question about your reservation (fare or invoice request, change of reservation, cancellation of your trip, …) you can contact our team using the contact form
AFTER-SALES CLAIMS
LITIGATION
In case of a file that has not come to a gentleman agreement, you may refer to the MTV (The Mediation of Tourism and Travel) that aims to promote the alternative solution of unresolved disputes between passengers and providers of travel services (tourism, transportation, accommodation, airport support …) or leisure (amusement parks , ticketing show or sports …).
The referral to the Mediator must be made within one year from the consumer’s written complaint to the professional. This referral can intervene in case of a negative answer or absence of response from the professional within 60 days.
Upon receipt of a request for mediation, the MTV considers its admissibility. If the application is not admissible, the applicant is informed within 3 weeks of receipt of his file.
