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ROUTE
Saint-Denis
Paris CDG
FLIGHT NUMBER
AIRPORT
Saint-Denis

For flights departing in more than 48hours, please consult our Air Austral Schedules

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Any time within the 24-hour period prior to the departure of all your flights

Have all travel documents ready with you : electronic ticket, passport

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Consult your travel data, change dates of flights, personal data, seats...

MYCAPRICORNE LOYALTY PROGRAM

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Customer service

You would like to comment your experience with Air Austral. Feel free to contact our Customer service to tell us how we can improve our services.

GENERAL INFORMATION (excluding claims)

If your request concerns :

  • A question relating to our Frequent Flyer Programme : Capricorne card
  • Refund of a ticket – please contact the issuing agency (Air Austral or Travel Agent)
  • A question about your reservation (fare or invoice request, change of reservation, cancellation of your trip, …) you can contact our team using the contact form
  • If you purchased your ticket on-line on www.air-austral.com or from an Air Austral ticket office, you can change your reservation on-line (according to the terms and conditions of the fare on your ticket)

AFTER-SALES CLAIMS

AFTER-SALES CLAIMS

On-line form

You may complete our

PASSENGER CLAIM


Damaged baggage

If you notice damage to your bags, click on the following link to declare it :

damaged bagage

LOST/DELAYED LUGGAGE

LITIGATION

In case of a file that has not come to a gentleman agreement, you may refer to the MTV (The Mediation of Tourism and Travel) that aims to promote the alternative solution of unresolved disputes between passengers and providers of travel services (tourism, transportation, accommodation, airport support …) or leisure (amusement parks , ticketing show or sports …). 

The referral to the Mediator must be made within one year from the consumer’s written complaint to the professional. This referral can intervene in case of a negative answer or absence of response from the professional within 60 days.

Upon receipt of a request for mediation, the MTV considers its admissibility. If the application is not admissible, the applicant is informed within 3 weeks of receipt of his file.

To contact the MTV

Mediation Tourisme Voyage

*All inclusive - From - LS : Low season / HS : high saison - OW : One way. Subject to availibility. Fares may increase without prior notification.

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