Quality and safety
Our commitments.
Certifications and compliance with national and international regulations
Air Austral complies with french, european and international regulations. Air Austral is certified :
- Operations : CTA n° F-RE 001 This agreement is delivered and controlled by the French civil aviation : a guarantee of high level of safety for Air Austral flight operations.
- Certification of aircrafts : FR.MG.006. This agreement is delivered and controlled by the French civil aviation regarding airworthiness of aircrafts : a guarantee of compliance with european standards, EASA Part M.
- Maintenance of aircrafts : EASA FR.145.117. It guarantees a maintenance in compliance with the most demanding standards.
- Training for crew members : Air Austral has a training center certified FCL (Flight creww licencing) and EU OPS.
- Air Austral is registered IATA Operational Safety Audit (IOSA) carrier : an internationally recognized and accepted evaluation system designed to assess the operational management and control systems of an airline.
Quality of service
Our commitments :
- Positive and professional behaviour ;
- Efficient organization for our customer's comfort ;
- Clear and relevant information ;
- Dedicated services for customers with special needs ;
- Customized services and privileges for customers flying in : Confort and Club Austral classes ;
- Rigourous management of flight operations irregularities ;
- Listening to customers and their feedback.
Our results - 2nd semester 2013 :
- Punctuality : 99,42 % ;
- Punctuality witthin 15 minutes : 90.6 %.
Air Austral complies with national, european and international regulations
Air Austral complies with the following rules :
- EU OPS: prescribes requirements applicable to the operation of any civil aeroplane for the purpose of commercial air transport by any operator ;
- EASA - Part M and 145: airworthiness and maintenance of aircrafts ;
- FCL 1: Flight Crew Licensing and certifications ;
- French and european regulations regarding security ;
- Standards and rules of ICAO (international civil aviation organization);
- IATA international standards for IOSA certification : IATA ISM (IOSA standards manual).