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Saint-Denis
Paris CDG
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Saint-Denis

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Fare rules

Special Rules

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Flights cancelled by Air Austral from june 15th 2020 (covid-19)

Passengers in possession of an Air Austral ticket (760), whose flight has been cancelled by Air Austral  under COVID19 as of June 15, 2020, have the possibility to postpone their trip, request a credit or a refund of their ticket according to the conditions below.

Modification: tickets that cannot be modified or that can be modified with a fee.

  • Possibility to change the date of travel:

    • new travel date until June 15, 2021: possibility to change the travel date without penalty, without readjustment of seasonality, and without readjustment of the fare in the same travel cabin.
    • new travel date from June 16, 2021: possibility to modify the travel date without penalty, with fare readjustment and seasonality if applicable. This measure is applicable to passengers who have benefited from territorial continuity for a departure before December 31, 2021. These deferral possibilities are applicable to passengers who have benefited from territorial continuity under the conditions validated by the Reunion Region as follows: only tickets issued before March 17, 2020 with a territorial continuity voucher whose departure dates fall within the confinement period, from March 17, 2020 to May 11, 2020, and only those will be able to be the subject of a deferral request until December 31, 2021. All tickets from March 17, 2020, are to be used for a departure this year until December 31, 2020.

Cancellation:
In case of flight cancellation: full refund possible, in the form of a credit note according to the following conditions:

Issuance of a credit note for the total value of the ticket (YR included)

This credit note will be valid for 1 year from the date of issue.

It is to be reused on flights operated by UU and code share flights Air Austral / Ewa Air. This credit is refundable after one year if it is not used before its expiry date, the request for refund must be made one day before its expiry date. This measure is not applicable to passengers who have benefited from territorial continuity. This credit will be increased up to 15% of the total value (including tax) of the initial ticket. This bonus will be applicable for the issuance of new tickets in exchange for the credit before March 31, 2021 for a departure before June 15, 2021. It applies to the total value of the ticket (taxes - YR application fee and YQ fuel surcharge included).

Refund

Full refund at no charge according to standard refund procedures This measure is not applicable to passengers who have benefited from territorial continuity. The full refund is applicable until the lifting of the road travel restrictions (removal of compelling reasons, lifting of the fortnight, reopening of the air link, lifting of the confinement) Refund request form Translated with www.DeepL.com/Translator (free version)

Tickets issued before june 30th, 2020

Voluntary postponement at the request of the passenger

Passengers in possession of an Air Austral ticket (760) issued/reissued before June 30, 2020 inclusive for a flight scheduled up to and including December 2, 2020, have the possibility to postpone their travel within the validity limit of one year from the issue of their ticket under the conditions below.

Modification: tickets that cannot be modified or that can be modified with a fee. 

 

Possibility to change the date of travel:

  • if the travel date is postponed until June 15, 2021: possibility to change the travel date without penalty, without readjustment of seasonality, and without readjustment of the fare in the same travel cabin.
  • if postponement of the date of travel from 16 June 2021: possibility to change the date of travel without penalty, with readjustment of fare and seasonality if applicable. This measure is applicable to passengers who have benefited from territorial continuity for a departure before December 31, 2021. 

These deferral possibilities are applicable to passengers who have benefited from territorial continuity under the conditions validated by the Reunion Region as follows: only tickets issued before March 17, 2020 with a territorial continuity voucher whose departure dates fall within the confinement period, from March 17, 2020 to May 11, 2020, and only those will be able to be the subject of a deferral request until December 31, 2021. All tickets from March 17, 2020, are to be used for a departure this year until December 31, 2020.

Possibility of modifying the destination without penalty and with a price readjustment if applicable. This measure is not applicable to passengers who have benefited from territorial continuity.

Cancellation:

For non-refundable tickets: Full refund is possible, in the form of a credit note under the following conditions:

Issuance of a credit bill for the total value of the ticket (including administration fees).

This credit note will be valid for 1 year from the date of issue. It is to be reused on flights operated by Air Austral and Air Austral/Ewa Air code share flights.

This credit is refundable after one year if it is not used before its expiry date, the request for refund must be made one day before its expiry date.

This measure is not applicable to passengers who have benefited from territorial continuity. This credit will be increased up to 15% of the total value (including tax) of the initial ticket.

This bonus will be applicable for the issuance of new tickets in exchange for the credit before March 31, 2021 for a departure before June 15, 2021. It applies to the total value of the ticket (taxes - YR application fee and YQ fuel surcharge included).

For refundable tickets: they remain refundable according to the conditions of the fare paid.

Travel date before octobre 29th, 2020

Voluntary postponement at the request of the passenger

Passengers in possession of an Air Austral (760) for a flight scheduled before october 29th 2020, have the possibility to postpone their trip within the validity limit of one year from the issue of their ticket according to the conditions below.

Modification :

Possibility of modification of the date of travel: if travel date is postponed until June 15, 2021:

possibility to change the travel date without penalty, without readjustment of seasonality, and without readjustment of the fare in the same travel cabin. Passengers who have benefited from territorial continuity can validate a postponement until December 31, 2020. if travel date is postponed from June 16, 2021: possibility to change the travel date without penalty, with fare and seasonality readjustment if applicable. This measure is not applicable to passengers who have benefited from territorial continuity.

Possibility to change the destination without penalty and with a fare adjustment if applicable. This measure is not applicable to passengers who have benefited from territorial continuity

Cancellation:

For non-refundable tickets: Full refund is possible, in the form of a credit note under the following conditions: Issuance of a credit bill for the total value of the ticket (YR included)

This credit will be valid for 1 year from the date of issue. It is to be reused on flights operated by UU and code share flights Air Austral / Ewa Air.

This credit is refundable after one year if it is not used before its expiry date, the request for refund must be made one day before its expiry date. This measure is not applicable to passengers who have benefited from territorial continuity.

This credit will be increased up to 15% of the total value (including tax) of the initial ticket. This bonus will be applicable for the issuance of new tickets in exchange for the credit before March 31, 2021 for a departure before June 15, 2021. It applies to the total value of the ticket (taxes - YR application fee and YQ fuel surcharge included).

For refundable tickets: they remain refundable according to the conditions of the fare paid.

Travel departure from oct 30th,20 to december 14th, 2020

Voluntary postponement at the request of the passenger

Passengers in possession of an Air Austral (760) ticket for a flight departure scheduled between oct 30th to 14 December 2020 inclusive (end of confinement), have the possibility to postpone their trip within the validity limit of one year from the issue of their ticket according to the conditions below.

Modification :

Possibility of modification of the date of travel: if travel date is postponed until June 15, 2021:

possibility to change the travel date without penalty, without readjustment of seasonality, and without readjustment of the fare in the same travel cabin. Passengers who have benefited from territorial continuity can validate a postponement until December 31, 2020. if travel date is postponed from June 16, 2021: possibility to change the travel date without penalty, with fare and seasonality readjustment if applicable. This measure is not applicable to passengers who have benefited from territorial continuity.

Possibility to change the destination without penalty and with a fare adjustment if applicable. This measure is not applicable to passengers who have benefited from territorial continuity

Cancellation:

For non-refundable tickets: Full refund is possible, in the form of a credit note under the following conditions: Issuance of a credit bill for the total value of the ticket (YR included)

This credit will be valid for 1 year from the date of issue. It is to be reused on flights operated by UU and code share flights Air Austral / Ewa Air.

This credit is refundable after one year if it is not used before its expiry date, the request for refund must be made one day before its expiry date. This measure is not applicable to passengers who have benefited from territorial continuity.

This credit will be increased up to 15% of the total value (including tax) of the initial ticket. This bonus will be applicable for the issuance of new tickets in exchange for the credit before March 31, 2021 for a departure before June 15, 2021. It applies to the total value of the ticket (taxes - YR application fee and YQ fuel surcharge included).

For refundable tickets: they remain refundable according to the conditions of the fare paid.

Tickets issued before nov 27th for travel departure from dec 15th 2020

Voluntary postponement, at the request of the passenger

Passengers in possession of an Air Austral ticket (760) issued before November 27th for a trip scheduled between from December 15th, 2020, have the possibility to postpone their trip within the validity limit of one year from the issue of their ticket according to the conditions below.

Modification: tickets that cannot be modified or that can be modified with a fee.

Possibility to change the date of travel:

  • change with no fee, price readjustment if applicable.This measure is applicable to passengers who have benefited from territorial continuity : travek before dec 31, 2020
  • Possibility of modifying the destination without penalty and with a price readjustment if applicable. This measure is not applicable to passengers who have benefited from territorial continuity.

Cancellation

In case of flight cancellation:Tickets remain refundable according to the conditions of the fare paid.

The measures are likely to change depending on the date on which road travel restrictions are lifted. (removal of compelling reasons, lifting of fourteen, reopening of the air link)

For a ticket issued through a travel agency, the customer must contact his agency.

Tickets issued from nov 27 2020 for travel from december 15th, 2020

Voluntary postponement, at the request of the passenger

Passengers in possession of an Air Austral (760) ticket issued from nov 27th 2020 for a flight departure scheduled between december 15th 2020 and june 15th 2021 , have the possibility to postpone their trip within the validity limit of one year from the issue of their ticket according to the conditions below.

Modification: tickets that cannot be modified or that can be modified with a fee. 

 

Possibility to change the date of travel:

  • if the travel date is postponed until June 15, 2021: possibility to change the travel date without penalty, without readjustment of seasonality, and without readjustment of the fare in the same travel cabin.
  • if postponement of the date of travel from 16 June 2021: possibility to change the date of travel without penalty, with readjustment of fare and seasonality if applicable. This measure is applicable to passengers who have benefited from territorial continuity for a departure before December 31, 2021. 

These deferral possibilities are applicable to passengers who have benefited from territorial continuity under the conditions validated by the Reunion Region as follows: only tickets issued before March 17, 2020 with a territorial continuity voucher whose departure dates fall within the confinement period, from March 17, 2020 to May 11, 2020, and only those will be able to be the subject of a deferral request until December 31, 2021. All tickets from March 17, 2020, are to be used for a departure this year until December 31, 2020.

Possibility of modifying the destination without penalty and with a price readjustment if applicable. This measure is not applicable to passengers who have benefited from territorial continuity.

For non-refundable tickets: Full refund is possible, in the form of a credit note under the following conditions:

Issuance of a credit bill for the total value of the ticket (including administration fees).

This credit note will be valid for 1 year from the date of issue. It is to be reused on flights operated by Air Austral and Air Austral/Ewa Air code share flights.

This credit is refundable after one year if it is not used before its expiry date, the request for refund must be made one day before its expiry date.

This measure is not applicable to passengers who have benefited from territorial continuity. This credit will be increased up to 15% of the total value (including tax) of the initial ticket.

This bonus will be applicable for the issuance of new tickets in exchange for the credit before March 31, 2021 for a departure before June 15, 2021. It applies to the total value of the ticket (taxes - YR application fee and YQ fuel surcharge included).

For refundable tickets: they remain refundable according to the conditions of the fare paid.

CONDITIONS FOR THE COVID19 CREDIT ENHANCEMENT UP TO 15%.

  • The bonus is applicable to all credits issued since 9 March 2020 under COVID 19 and until the date of lifting of travel restrictions by destination (removal of compelling reasons, lifting of the fortnight, reopening of the air link).
  • The bonus of up to 15% is applicable, for emissions from 15 June 2020 onwards, on the total value (including tax) of the original ticket.
  • The new ticket must be issued before November 30, 2020. The departure date of the new journey must be no later than 15 June 2021.
  • The bonus is applicable only once and only on issue of the new ticket.
  • It shall apply only if the amount of the new ticket exceeds the amount of the voucher
  • If the amount of the new note is less than the amount of the COVID 19 voucher, a residual value is calculated without any bonus. This new voucher is redeemable after one year from its date of issue.
  • The COVID 19 voucher can be used for the purchase of a new ticket (also including Extras Services seats, meals...), if the amount of the new ticket + Extras is higher than the amount of the voucher. The bonus is applicable to the above conditions.
  • In the event of a request for reimbursement of the voucher after one year, the bonus is not refundable.
  • If a refundable ticket is reissued using the COVID19 bonus voucher, if a request for refund of the ticket is made, the amount of the bonus remains non-refundable.

*All inclusive - From - LS : Low season / HS : high saison - OW : One way. Subject to availibility. Fares may increase without prior notification.

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