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General conditions of carriage

Article III : tickets

Article III : tickets

1. General Provisions

a) The Carrier will only provide carriage to a Passenger in possession of a valid ticket showing his/her name. The Passenger may be required to produce appropriate identification at all times.

b) A Ticket is not transferable and remains the property of the issuing Carrier.

c) Certain Tickets sold at reduced fares are partially or totally non-refundable. Passengers should choose the fare best suited to their needs and ensure that they have appropriate insurance to cover instances where they have to cancel their journey.

d) If a Passenger has a Ticket, as described in Paragraph (c) above, which is unused and if the Passenger is unable to travel for reasons of Force Majeure, as defined in Article I, the Carrier shall credit the Passenger with the amount of the non-refundable fare, for a future journey, subject to reasonable administrative fees, provided that the Passenger promptly advises the Carrier prior to the date of the flight and furnishes evidence of such Force Majeure.

e) Except in the case of an Electronic Ticket, Passengers may only be carried if they are able to present a valid Ticket containing the Coupon for the flight concerned and all other unused Flight Coupons, as well as the Passenger Coupon. Furthermore, a Ticket that is mutilated or has been altered by a person other than the Carrier or its Authorized Agent shall not be valid for carriage.

In the case of Electronic Tickets, Passengers shall not be entitled to carriage on a flight unless they provide positive identification and a valid Electronic Ticket has been duly issued in their name.

f) In the event of loss or mutilation of all or part of the Ticket or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, the Carrier shall replace, at the Passenger’s request, all or part of said Ticket by issuing a new Ticket, provided there is sufficient evidence for the Carrier that a Ticket valid for the flights in question was duly issued, and subject to reasonable administrative fees.


2. Period of validity

a) Except as otherwise provided in the Ticket or in these General Conditions of Carriage or in Tariffs affecting the validity period of a Ticket, as stated on the Ticket itself, a Ticket is valid for carriage :

  • one year from its date of issue, or
  • one year from the date of use of the first Coupon, if such use occurs within one year from the date of issue.

b) If a Passenger is unable to travel during the validity period of the Ticket because, when the Passenger requests a Reservation on a flight, the Carrier is unable to confirm the Reservation requested by the Passenger, the validity of said Ticket shall be extended or the Ticket may give rise to a refund, in accordance with Article X below.

c) If, after commencing a journey, a Passenger is prevented, for health reasons, from pursuing it during the validity period of the Ticket, the Carrier may extend the validity of the Ticket upon presentation of an appropriate medical certificate, until the date on which the Passenger is once again fit to travel or until the date of the first available flight after declaration of fitness. Said extension shall start at the point at which the journey was interrupted and shall be valid for carriage in the class of the fare paid. If the unused Flight Coupons contain one or more agreed stopping places, the validity of the Ticket may be extended by three months at the most, as from the date shown on the medical certificate submitted. In the same way, the Carrier shall extend the validity of the Tickets of the immediate family members accompanying the Passenger.

d) In the event of the death of a Passenger during a journey, the Tickets of the persons accompanying the deceased may be changed, either by waiving any minimum stay requirements or by extending the validity of said Tickets. In the event of the death of an immediate family member of a Passenger whose journey has commenced, the validity of the Passenger’s Tickets and of those of the immediate family members travelling with the Passenger may be changed in the same way.

e) Any change mentioned in Paragraph (d) above may only be made after receipt of a valid death certificate. No such extension shall exceed forty-five (45) days from the date of death.


3. Coupon sequence and use, and ticket alterations

a) The Ticket purchased by the Passenger is valid only for the carriage indicated thereon, from the departure point to the arrival point, via any Stopover scheduled when the Ticket was purchased. The fare paid by the Passenger corresponds to the route stated on the Ticket and is an essential part of the Contract of Carriage between the Carrier and the Passenger. The Ticket will not be accepted and will lose all validity if the Coupons are not used in the order in which they were issued.

b) A Passenger wishing to change all or part of a journey must first contact the Carrier. The fare will be recalculated and the Passenger will then have the possibility of accepting the new price or keeping the original carriage, as shown on the Ticket. While some types of changes will not affect the fare, others, such as changing the place of departure or the destination of the journey, can result in a change in the fare. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee.

c) A Passenger needing to change a Ticket for reasons of Force Majeure, as defined in Article I above, should promptly contact the Carrier, who shall use reasonable efforts to provide carriage to the next Stopover or to the Passenger’s destination, with no change in fare.

d) Should a Passenger change a journey without the Carrier’s agreement, the Carrier will calculate the new fare applicable to the change. The Passenger shall then pay the difference between the fare corresponding to the journey purchased and the price of the new journey. If the new fare is lower than the previous fare, the Carrier will refund the difference, but in any event, the old Coupons shall have no value.


4. Identification of the Carrier

The Carrier’s name may be shown as an abbreviation on the Ticket, by using its Airline Designator Code as defined in Article I of these General Conditions of Carriage, or in any other form. The Carrier’s address is deemed to be that of the airport of departure shown opposite the Carrier’s name in the “Carrier” box of the ticket, or in the case of an Electronic Ticket, as indicated for the first flight segment in the Travel Memo (or Itinerary Receipt).

*All inclusive - From - LS : Low season / HS : high saison - OW : One way. Subject to availibility. Fares may increase without prior notification.

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