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Paris CDG

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General conditions of carriage

Article VII: refusal and limitation of carriage

Refusal and limitation of carriage

1. Right to refuse carriage

At any point during embarkation and/or connection, the Carrier may refuse to transport a Passenger and his/her Baggage, in the event of one or more of the following :

a) The Passenger has not complied with the laws, regulations or orders in force in any State or country of departure, destination, stopover or overflight;

b) The carriage of the Passenger and/or of their Baggage may endanger the security, safety, comfort or convenience of the Passengers or the crew;

c) The Passenger’s physical or mental state, including any condition caused by the consumption of alcohol or the use of drugs or medication, could present a hazard or risk to himself, other Passengers, the crew or property;

d) The Passenger has committed misconduct on a previous flight, and the Carrier has grounds for believing that such conduct may be repeated;

e) The Passenger has refused to undergo the security checks provided for in Articles VIII/5 and XIII/6 below or has refused to provide proof of identity;

f) The Passenger (or the person who paid for the Ticket) has not paid the applicable Fare and/or all the required fees, taxes and charges;

g) The Passenger does not appear to be in possession of valid travel documents, has sought to enter a territory during transit, has destroyed his/her travel documents during the flight, has refused to surrender copies thereof to Flight or Ground Crew, or the Passenger’s travel documents are expired, incomplete in light of the regulations in force, or fraudulent (usurpation of identity, forgery or counterfeiting of documents);

h) The Ticket presented by the Passenger :

  • was acquired fraudulently or purchased from an organisation other than that of the Carrier or the Authorised Agent;
  • was forged or counterfeited;
  • was listed as a stolen or lost document;
  • has a Flight Coupon that was mutilated or altered by someone other than the Carrier or the Authorised Agent;

i) The Passenger has not used the Flight Coupons in the order of issue, in compliance with Article III/3 above;

j) When checking in or boarding, the Passenger requests the Carrier to provide special assistance that was not requested when the travel Reservation was made;

k) The Passenger has not complied with the instructions and regulations concerning security or safety;

l) Where the Passenger is not in a position to prove that he/she is the person indicated in the "Passenger name" box on the Ticket, the Carrier reserves the right to retain the Ticket and inform the local authorities of the Passenger’s presence;

m) In cases g), h), i) et l) above, the Carrier reserves the right to retain the Passenger’s Ticket.


2. Special Assistance

a) Acceptance for carriage of unaccompanied children, Passengers with Reduced Mobility, pregnant women and persons with illnesses or any other person requiring special assistance, is subject to the Carrier’s prior agreement. Passengers with Reduced Mobility who, when purchasing their Ticket, informed the Carrier of their disability or of any special need for assistance and who were accepted by the Carrier, in full knowledge of the facts, cannot be refused boarding on the grounds of their disability or their special needs.

b) If a Passenger requires a special meal, he/she must enquire as to the availability thereof when making the Reservation (or changing a Reservation) or within the time limits published by the Carrier. Otherwise, the Carrier cannot guarantee the presence of said special meal on board the flight concerned. If, owing to operational constraints, certain requests cannot be met, the Carrier may not be held liable in any way towards the Passenger.

c) If a Passenger has a medical condition, it is recommended that the Passenger consult a doctor before taking a flight, particularly a long-haul flight, and take all necessary precautions.

The specific terms referred to in Paragraph b) above are not part of the Contract of Carriage and must be considered as being Ancillary Services, as defined by Article XII below.

Furthermore, if a request corresponding to the cases referred to in Paragraphs a) and b) above is made when checking in, the Carrier shall in no way be held liable if unable to fulfil said request and will be entitled to deny boarding to the Passenger, should the case arise, in accordance with the provisions of Paragraph 1 j) of this Article.

*All inclusive - From - LS : Low season / HS : high saison - OW : One way. Subject to availibility. Fares may increase without prior notification.

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