1. Free Baggage Allowance

All Tickets grant the right to a free baggage allowance equivalent to the weight and quantity of baggage that Passengers may transport free of charge in the hold. The free allowance is shown on the ticket and varies according to destination, fare paid and class of carriage. However, Baggage may not exceed a maximum weight. Information about the free baggage allowance is available from the Carrier and Authorized Agent.

2. Excess Baggage

The Passenger will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. Rates are available upon request at the Carrier’s and Authorized Agent’s Sales Offices.

3. Prohibited Items

Passengers must not include the following items in their Baggage :

a) Items that are liable to endanger the aircraft, the persons or property on board, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in the Carrier’s regulations, as applicable (additional information is available upon request from the Carrier);

b) Items for which carriage is prohibited by the law in force in any States flown from, to, over or where scheduled stopovers are made;

c) Items reasonably considered by the Carrier to be unsuitable for carriage owing to their weight, size, shape or fragile or perishable nature, which make them unsuitable for carriage with regard, in particular, of the type of aircraft used. Information about these items is available to Passengers upon request;

d) Firearms and ammunition, other than those intended for hunting or sport which, in order to be accepted as Checked Baggage, must be unloaded, suitably packed and have the safety catch on. The carriage of ammunition is subject to the ICAO and IATA Dangerous Goods Regulations, as stated in Paragraph a) above;

e) Antique weapons, swords, knives and other weapons of this type, if transported in the cabin. They may nevertheless be accepted as Checked Baggage, at the Carrier’s discretion;

f) Perishable items, money, currency, jewellery, works of art, precious metals, silverware, securities or other valuables, expensive clothes, optical or photographic devices, computers, electronic and/or telecommunications equipment or devices, musical instruments, passports and identity papers, samples, business documents, manuscripts or deeds, whether individualised or fungible, etc;

g) Cutting weapons, stabbing weapons and aerosols that may be used as attack or defence weapons;

h) Live animals, except pets and subject to compliance with the provisions of Paragraph 10 of this Article.

In the event of items mentioned in sub-paragraphs a) to g) of this Paragraph being included in the Passenger’s Baggage, the Carrier shall incur no liability other than that provided for in Article XV below.

4. Right to Refuse Carriage

a) At any point during embarkation or connection, the Carrier may refuse to transport as Baggage the items listed in Paragraph 3 above, or may refuse further carriage of any such items upon discovery during the journey;

b) The Carrier may refuse to transport as Baggage any item by reason of its size, shape, weight, contents, configuration or nature, or for operation or safety/security reasons, or to ensure the comfort or convenience of Passengers. Information about Baggage of this type is available upon request;

c) The Carrier may refuse to transport Baggage which, in the Carrier’s reasonable opinion, is deemed to be improperly packed or placed in unsuitable containers. Information about unsuitable packing and containers is available upon request.

5. Right of Search

For security/safety reasons, the Carrier may ask Passengers to undergo, for themselves and/or their Baggage, a search or any type of scan, whether using X-rays or otherwise. If a Passenger is not available, his/her Baggage may be scanned or searched in his/her absence, with a view to checking whether it contains the items referred to in Paragraph 3 above, or any arms or ammunition that were not presented to the Carrier. If a Passenger refuses to comply with such requests, the Carrier may deny carriage to the Passenger and his/her Baggage. If said scans damage the Baggage and the contents thereof the Carrier shall not be liable, unless the Damage is caused by the Carrier’s fault or negligence.

6. Checked Baggage

a) Upon delivery by Passengers of their Baggage at check-in, the Carrier shall take custody thereof and issue Passengers with a Baggage Check, for each Baggage item checked in;

b) Passengers must affix their name or any other form of personal identification to the Baggage;

c) Checked Baggage will, whenever possible, be carried on the same aircraft as the Passenger unless, for operational or security/safety reasons, the Carrier decides that it will be carried on another flight. In this case, the Carrier will deliver the Baggage to the Passenger at the flight’s arrival point, unless applicable law requires the Passenger to be present for customs clearance.

7. Unchecked Baggage – Cabin Baggage

a) The Carrier may impose maximum dimensions and/or weight for Baggage that Passengers take in the cabin and/or limit the number thereof. Unless specified otherwise, Cabin Baggage must fit under the seat in front of the Passenger or in a locker. Baggage that the Passenger wishes to take in the cabin but which the Carrier considers to be of excessive weight or size, or to be unsafe or difficult to store, will be denied cabin access and must be embarked as Checked Baggage, at any time before flight departure;

b) The Baggage/items that Passengers do not wish to carry in the hold (such as fragile musical instruments or others) and that do not comply with the provisions of Paragraph a) above, may only be accepted for cabin carriage if the Carrier has been duly given advance notice and has granted permission. The carriage service may then give rise to an additional charge.

8. Special Declaration of Interest

a) For all checked Baggage the value of which exceeds the liability limits in the event of destruction, loss, damage or delay, as defined by the Convention, Passengers may either personally insure their Baggage or make a Special Declaration of Interest for a higher value. In this case, an additional charge, made known upon request, must be paid by the Passenger.

b) The Carrier reserves the right to verify the adequacy of the value declared with the value of the Baggage and the contents thereof.

9. Collection and Delivery of Baggage

a) Subject to the provisions of Paragraph 6 (c) of this Article, Passengers must collect their Baggage as soon as it is made available to them at the arrival points or Agreed Stopping Place points. If Passengers do not collect their Baggage within a reasonable length of time, the Carrier may invoice custody charges of a reasonable amount. If a Passenger does not collect Baggage within three months of the Baggage being made available for collection, the Carrier may dispose of said Baggage, without being liable toward the Passenger in any way;

b) Only the bearer of the Baggage Check or the Baggage Identification Tag is entitled to collect the Baggage;

c) If a person claiming Baggage fails to produce the Baggage Check and to identify the Baggage by means of the Baggage Identification Tag, the Carrier shall only hand over the Baggage on the condition that the person establishes his/her rights thereto in a satisfactory manner; at the Carrier’s request, the person must provide sufficient guarantees to cover any loss, damage or expenses that may result from such delivery;

d) Acceptance of the Baggage by the bearer of the Baggage Check or the Identification Tag without complaint at the time of delivery is sufficient evidence, unless proven otherwise, that the Baggage was delivered in good condition, in accordance with the Contract of Carriage.

10. Animals

The Carrier may agree to carry Passengers´ animals, under the following conditions :

a) Dogs, cats, birds and other pets must be suitably placed in a clear-view container and accompanied with valid documents, such as health and vaccination certificates and entry or transit permits. Depending on destinations, the carriage of said animals may be subject to conditions, which the Carrier will make available to the Passenger on request;

b) If accepted as Baggage, the animal and its container will not be included in the free Baggage allowance, but will constitute excess Baggage, for which the Passenger must pay the applicable rate;

c) Guide dogs and their container accompanying Passengers with Reduced Mobility will be carried free of charge, in addition to the normal free Baggage allowance, in accordance with the Carrier’s regulations, available on request;

d) Where carriage is not subject to the liability rules of the Convention, the Carrier shall not be liable for injury to, loss, delay, illness or death of an animal the Carrier agreed to carry, unless said Damage is due to the Carrier’s fault or negligence;

e) It is the full responsibility of the Passenger to obtain and present all the documents required by the authorities of the destination or transit country. The Carrier is prohibited from carrying animals that do not have the requisite documents. In the event of fraud or the absence or invalidity of the required documents, the Carrier shall not assume any liability for the injuries, losses, delays, illnesses or death of the animals carried, unless caused by the Carrier’s fault or negligence. Passengers who travel with such animals must reimburse the fines, loss, compensation and all costs incurred as a result of such a situation.