a) The receipt of Checked Baggage without complaint by the Passenger shall constitute a presumption in favour of the Carrier that the Baggage was delivered in good condition and in accordance with the Contract of Carriage. All missing Baggage must imperatively be declared by the Passenger to the Carrier upon arrival of the flight. Any declarations made subsequently may not be taken into account.

b) In the event of the damage, delay, loss or destruction of Baggage, the Passenger must file a written complaint with the Carrier as soon as possible and at the latest within the respective time limits of seven (7) days (in the event of damage or destruction) and twenty-one (21) days (in the event of delay) from the date on which the Baggage was made available to the Passenger. If a complaint is not filed within the time limits stipulated, all actions against the Carrier shall be inadmissible.

Complaints must be sent immediately and in writing to the following address:

Air Austral
Service Client
Zone aéroportuaire de Roland Garros
BP 611
97472 Saint Denis Cedex.

c) The right to compensation shall expire if no complaint is filed within two years of the arrival date of the aircraft, or following the date on which the aircraft was scheduled to land.

d) All complaints and actions mentioned in Paragraphs a) and b) above must be made in writing, within the specified time limits.