How do I contact Air Austral ?
To contact us
If you already have a reservation or ticket, log in to the ‘My reservation’ section. You will be given a free telephone number. You will be able to view your reservation information in real time.
If you don't have a reservation, please contact us with any questions at following number
From abroad, you can reach our booking centre on 00 33 825 013 012
If you are calling from abroad to Reunion Island:
Opening hours
- Monday to Saturday from 8 a.m. to 9 p.m. (Reunion Island local time)
- Sunday from 11 a.m. to 6 p.m. (Reunion Island local time)
Visit us at an Air Austral agency
Save time by booking an appointment online at one of our branches in Saint-Denis or Saint-Pierre
Making an appointment online is not obligatory but is strongly recommended
Saint-Denis Agency - To schedule an apppointment
Monday to Friday : 8h30 - 16h00
Adress : 4 Rue de Nice - 97 400 Saint-Denis
Saint-Pierre Agency - To schedule an appointment
Monday to Friday : 8h30 - 16h00
Adress : 6 Boulevard Hubert de Lisle - 97410 Saint-Pierre
Sainte-Marie Agency :
Air Austral Agency - Aéroport Roland Garros 97438 Saint-Marie
Service Group ( for 10 or more people )
If you are booking for more than 10 passengers, please contact the group service
Submit a claim:file a claim
Request a refund for a flight ticket or travel option (extra baggage, meals, seat, etc.) purchased from Air Austral:Request a refund
