How do I contact Air Austral?
To contact us
If you already have a reservation or ticket, log in to the ‘My reservation’ section. You will be given a free telephone number. You will be able to view your reservation information in real time.
If you don't have a reservation, please contact us with any questions at following number
From abroad, you can reach our booking centre on:
0 825 013 012 (€0.15 incl. VAT/min + call charges)
Open Mon. - Sat.: 8:00 am / 7:00 pm - Sun.: 11:00 am / 6:00 pm (Reunion Island local time)
Visit us at an Air Austral agency
Save time by booking an appointment online at one of our branches in Saint-Denis or Saint-Pierre
Making an appointment online is not obligatory but is strongly recommended
Saint-Denis Agency - To schedule an apppointment
Monday to Friday : 8:30 - 16:00
Adress : 4 Rue de Nice - 97400 Saint-Denis
Saint-Pierre Agency - To schedule an appointment
Monday to Friday : 8:30 - 16:00
Adress : 6 Boulevard Hubert de Lisle - 97410 Saint-Pierre
Sainte-Marie Agency :
Air Austral Agency - Aéroport Roland Garros 97438 Saint-Marie
Service Group ( for 10 or more people )
If you are booking for more than 10 passengers, Please contact the group service
Would you like to visit an Air Austral agency in Paris?
Air Austral no longer has any customer-facing agency in mainland France.
For any information or assistance, our Call Center is available to help you:
0 825 013 012 (€0.15 incl. VAT/min + call charges)
Open Mon. - Sat.: 8:00 am / 7:00 pm - Sun.: 11:00 am / 6:00 pm (Reunion Island local time)
Make a complaint: Submit a complaint
Request a refund for a flight ticket or a travel option (additional baggage, meal, seat, etc.) purchased from Air Austral: Request a refund
