Checked-baggage
All passengers are entitled to a free checked-baggage allowance.. All the advices to prepare your checked-baggage.
Piece Concept
The total number of bags allowed in the hold is indicated on your flight ticket.
| Cabin | Baggage allowance | On presentation of MyCapricorne card |
|---|---|---|
| Economy | 1 baggage of 23 kg maximum per person (except Light fare. Flights from and to Rodrigues : 15 kg.) | 9 kg additional allowance. Your piece of baggage increases to a maximum of 32 kg (not valid on Light fare without baggage, EWA and Tsaradia flights) |
| Economy Premium | 2 baggages of 23 kg maximum each | 9 kg additional allowance. Your 2 pieces of baggage increases to a maximum of 32 kg |
| Business | 2 baggages of 32 kg maximum each |
For all tickets purchased before November 23rd, 2021,weight-based policy applies.
Infants, under 2 years of age who are not occupying a seat are allowed to transport a checked baggage : max weight 10 kg.
Children aged 2 to 11: the checked baggage allowance for children is the same as for an adult.
Tickets issued at "Youth(s) 12-25 years old" or "Student" fares ** : young people under 26 years old and students benefit from a free baggage allowance of 2 pieces of baggage of 23 kg each.
**Upon presentation of the student card at the airport.
Passengers who are MyCapricorne members also enjoy exclusive advantages.
Premium - Exclusive - Abonné 1 additional piece of luggage : 32 kg in Club Austral and 23 kg in Confort and Loisirs.
CHECKED BAGGAGE DIMENSIONS AND ALLOWANCES
Baggage : any solid or soft suitcase (sports bag). Boxes are not considered "luggage". They will be admitted under reserve.
SIZE
Your checked baggage can measure up to 158 cm (a + b + c), including pockets, wheels and handles. If your baggage exceeds 158cm, it must be checked in at the "oversize baggage" counter: see conditions.
WEIGHT
Any baggage exceeding 32 kg will be systematically refused on board. Except for flights to/from Thailand, where the weight limit is 30 kg per bag.
Do you want Extra baggage ?
Do you need to take more baggage than your standard hold baggage allowance?
Buy your excess baggage up to 24 hours before departure.
Long-haul :
Online, up to 24 hours : 80€ / bag
Day of departure at the airport : 100€ / bag
Regional flight:
Online, up to 24 hours : 45€ / bag
Day of departure at the airport : 50€ / bag
Special baggage
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We invite you to pack it in a rigid protective case, whether it travels in the cabin or in the hold. We do not accept the transport in the hold of instruments (such as guitars) placed in soft cases, as we want to avoid them being damaged.
We recommend that you take out adequate insurance for your musical instrument. Except for tickets booked at the Light fare (without included baggage), its transport is included in the price of your ticket if it is the only piece of baggage you want to check in (Leisure), or one of the two pieces if you are traveling in Comfort or Club Austral class.
Otherwise, the transport is chargeable: purchase an additional baggage allowance to transport my musical instrument
If your baggage is larger than 158 cm (height + width + length), but not more than 300 cm, and its weight allowance does not exceed 23 kg, you must check it in at the "Oversize Baggage" counter.
The maximum dimensions of the oversized baggage must not exceed 180 x 80 x 40 cm.
An additional fee of €100 will be charged at the airport (medium or long-haul).
Please note that it will not be possible to pay for this baggage before check-in. In case the dimensions exceed 300 cm, please contact Air Austral.
Pack your baggage
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- Remove all bag tags from previous flights from your checked-baggage before you travel;
- Label your bag outside and inside with your : full name and surname, cell number, plus your address at destination, email;
- Pack the most things as you can in your checked-baggage and keep the only necesary ones with you for your pesonal comfort;
- Carry in your checked-baggage your liquids : pack them carefully. These are prohibited items in cabin;
- Lock you check-baggage;
- For safety reasons, declare any dangerous good that you could transport.
At check-in, our Air Austral agents will give you one baggage tag receipt per bag : keep it safely.
Important
If your free checked-baggage allowance is more than 30 kg, we inform you that : one piece of checked-baggage must not exceed 32 kilograms. For routes from/to Thailand, one piece of checked-baggage must not exceed 30 kilograms.
Consult the list of goods and articles prohibited on board flights...
FAQ
Discover our section "Frequently asked questions", you will find informations about your reservation:
Air Austral Cargo
Need to send more luggage, boxes? Air Austral's Cargo service is at your disposal to satisfy all your needs: boxes, personal effects or any other type of goods.